If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!
The IT Service Desk Analyst, Tier 1 role demonstrates our commitment to the Team Member Experience by providing integral services and support to our communities and their teams.
As an IT Service Desk Analyst, Tier 1 your typical day will impact in the following ways:
Provide support of incoming requests to the service desk via telephone, web portal, email and walk ups to ensue courteous, timely and effective resolution of the user’s issues.
Build rapport with service desk customers
Tracking and monitoring end user IT related issues to insure timely resolution; following up and communicating frequently.
Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, network, operating systems, desktop PCs, printers and laptops issues.
Playing a role in management of Office 365, Active Directory, System Centre Configuration Manager, Anti-Malware and other IT tools, as assigned.
Knowledge in supporting IOS mobile devices.
Participating in team projects as assigned.
Performing other duties as assigned.
Degree or Diploma in a Computer Related Field from a University, College or Technical School.
Minimum 2 years’ experience in the field of information technology.
Minimum 2 years’ experience in a high volume Service Desk Environment assisting users via Phone, Email, or in person.
ITIL knowledge or certifications.
Able to multitask in a fast-paced environment.
Strong communication skills both written and verbal.
Bonus points for having:
A+, Network+ and Microsoft certifications are an asset.
For Ontario locations, in accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment, selection and assessment process.