Part-time Field Technician
Mobile Technologies Inc
Charlottetown, PE
About the Job:
Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your market to ensure all field assignments are being fulfilled on-time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through availability, phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the town or city you service and you’ll be able to see the proof of your labor! We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you’ll love working here!

Job Responsibilities:
Ensure our clients’ success
Schedule all assignments within 24 hours of being offered
Perform visit on date that assignment is scheduled
Complete all assignments within the timeframe offered
Provide “World-Class” customer service while on-site and interacting with site personnel
Diagnose and repair electronic and mechanical issues
Ensure compliance as required by client agreement and/or scope of work
Ensure all deliverables are submitted immediately upon completion of assignment
Keep workspace neat and clean during service; ensure customer/visitors have access to space
While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled ‘smart device’)
Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site
Communicate with District Field Manager on weekly basis via phone, text, and e-mail around schedule, training, rescheduling requests, troubleshooting, etc.
Provide upcoming bi-weekly availability to District Field Manager by 1 st and 15 th of each month

Desired Skills:
Low-voltage installation
Cable installation
Digital Signage
Home theatre/audio video installation
High-voltage electrical experience
Lite IT
Running and terminating Cat5
CompTIA Certification (net+, A+)
Audio video skills

Preferred Qualifications:
Bi-Lingual a plus: Spanish, Vietnamese, Mandarin, French (QC)
Goal-Oriented with desire to achieve and surpass

Required Qualifications:
Two (2) or more years’ experience in one of the related fields:
Information Technology (IT) –Installation and Configuration
Point of Sale (POS) systems – Installation and Configuration
Digital Signage – Installation and Configuration
Audio / Video – Installation and Configuration
Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)
12-volt electrical systems – Installation and Troubleshooting
Ability to work in fast-paced and ever-evolving environment
Highly organized
Possess superior communication and customer service skills both written and verbal
Excellent time-management
Project a professional image of themselves and MTI Global Services
Reliable automobile and proof of automobile insurance

Physical Demands:
Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
Driving short and long distances
Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones
Occasionally lifting up to 50 lbs.
Occasionally climbing up ladders with up to 50 lbs.
Possible Overnight Installations

Work Environments:
Retail Store Environments: during business hours and non-business hours
Commercial and Municipal Environments: during business hours
Occasionally working in ceiling and crawl spaces
Working from home in front of computer

Required Tools and Equipment:
The following equipment is required to be carried with you any time you are in the field working for MTI. Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with notice.

Field Equipment (required):
Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service
Spare battery or charging cable for Wi-Fi device
Camera 2MP – pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information.

Field Tools (required):
ALL MTI system specific tools; provided by MTI upon successful hire
Metal Hammer
Rubber Mallet
Cordless drill with bit adapter
Spare drill battery (charged)
Philips screw drivers - #0, #1, #2
Flat head screw drivers – 1/8, 1/4
Socket Wrench and Ratchet sets – SAE and Metric
Ball headed Allen wrench set – SAE and Metric
Drill Bits (various sizes for various materials – drywall, concrete, metal, etc.)
Security Bits - T10 and T25 security torx & #2, #3 square recess
Precision screw driver set – Philips and flat head
Channel Locks
Needle nose pliers
Wire cutters – preferably with a crimping notch
Multi-meter – Able to test for voltage, amperage, and continuity
Knife or box cutter
Wire strippers

Required Office:
Computer (desktop or laptop) with internet access
Printer / Scanner (black ink okay)
Cell Phone

Variable Part-time position; $32.50 per hour for field work; plus mileage and travel time reimbursement.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MTI is an Equal Opportunity Employer