Passport Officer
Employment and Social Development Canada
Quebec City, QC
Employment and Social Development Canada - Citizen Services Branch – Passport Services
Chicoutimi (Québec), Québec (Québec)
$51,538 to $57,643
For further information on the organization, please visit Employment and Social Development Canada


Closing date: 10 January 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605 or to contact the assessment committee at the following address:

Examines and verifies data, documentary evidence and photos, interviews applicants and makes entitlement décisions on passport applications based on the information received and through the use and interpretation of policy and procédures.

Intent of the process
The purpose of this process is to staff Passport Officer positions on a term basis in Quebec City.

A pool of qualified candidates will be established to fill Passport Officer positions at Employment and Social Development Canada in the Quebec Metropolitain area and in Chicoutimi for various durations: indeterminate, term, acting positions, deployment, or assignment/secondment opportunities.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternative (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma).

Degree equivalency

Experience in providing services to the general public in a demanding* environment.
  • Demanding environment means with no control on volume, high volume and without appointments.
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience in using technology (e.g. e-mail, Internet and word processing)

The following will be applied / assessed at a later date (essential for the job)
French essential

Information on language requirements

  • Communication (oral)
  • Communication (written)
  • Thinking Skills
  • Verification and Accuracy
  • Conduct interviews
  • Client service orientation
  • Dependability
The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to work flexible hours.
Willingness and ability to work overtime, including extended hours and weekends.
Willingness and ability to travel on occasion (including travel by car, rail and air).

Conditions of employment
Reliability Status security clearance

PSEE - Test of Reasoning UIT
Applicants must complete the Public Service Entrance Exam: Test of Reasoning Unsupervised Internet Test (UIT) as part of the screening for this selection process. This test assesses reasoning and problem solving ability. You will have 90 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Reasoning Unsupervised Internet Test

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Selected candidates will be required to successfully complete a 3-week full-time (37.5 hours per week) training course (travel may be required) and a structured 10-week apprenticeship program in order to qualify for continued employment. Persons appointed from outside the public service will be on probation for the duration of the term (should the term be 12 months or less). Successful candidates who are already employed with the Federal Public Service will be on assignmentsecondment (approval from current manager is required) to the position while completing the Passport Officer Training Course and Qualifying Period. Candidates who do not successfully complete the training and Qualifying Period will return to their substantive position.

You must clearly demonstrate that you meet all the experiences required for this position by answering the questions indicated in your application. You must provide concrete and relevant examples, including the dates, duration and extent of your experience. If you fail to do so, your application may be rejected.

The qualification Thinking Skills will be partially evaluated by the Public Service Entrance Exam - Test of Reasoning Unsupervised Internet Test 372. By clicking the “Apply Online” button below, you will have 90 minutes to complete the test. If you pass it, you will be able to complete your job application.

The evaluation will take place in Quebec and Chicoutimi. You will be expected to travel to these locations in order to be assessed. Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

A written exam may be administered.

Interviews will be conducted.

Reference checks will be conducted. Contact information (email address and telephone number) for 2 references at supervisory level must be submitted when requested.

Proof of education must be submitted at the interview.

If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognize credential assessment service. For more information please click on Degree Equivalency.

Persons are entitled to participate in the appointment process in the official language of their choice. You must therefore indicate the official language of your choice in your application.

Candidates must meet all of the essential qualifications noted in the job advertisement to be appointed to a position.

The work involves prolonged exposure to the public in an open environment with minimal privacy.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

For this selection process, our intention is to communicate with applicants by email for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.
You may contact us at the following address:

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.