At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
The Inventory Coordinator is responsible for inventory management and distribution of samples to healthcare professionals and sales consultants and the adherence of samples management practices to internal and external policies.
This role is determined to be a flexible worker, where on-site presence in the Toronto office is expected to be 4-12 days per month, as determined by your manager and business needs.
This is a 15 month contract opportunity.
RESPONSIBILITIES
Act as SME in samples inventory management and distribution practices; Update processes as internal or external requirements change or as improvements are implemented
Ensure timely distribution of samples to healthcare professionals and Lilly sales consultants across Canada
Flag 3PL, carrier, and vendor performance issues and assist in issue resolution (CAPA)
Work with Supply Chain, Forecasting, Sales, and Marketing i.e. monitor demand, calculate allocations, minimize obsolescence, participate in S&OP, launches, discontinuations, product changes, work through inventory risks, etc
Detect, investigate, and resolve samples inventory management issues, including receipts, discrepancies, temperature excursions, and reconciliations; Propose and implement risk mitigations
Perform compliance activities such as monitoring samples reconciliations, auditing samples order forms, reviewing and approving inventory adjustments, monitoring returns of expired samples, documenting deviations or compliance misses
Detect issues between OneKey, Veeva, and SAP; Work with system experts to resolve issues; Participate in system testing
Provide essential support to the field force including training on samples inventory management
Coordinate annual audit of samples inventory in the sales force and work with Quality to investigate and resolve issues and propose risk mitigations
Look for ways to streamline and implement process improvements
Build, update and maintain process and training documentation
Process orders, drop-shipments, returns, credit/debit notes and release backorders
Understand Order to Cash processes; Monitor and respond to O2C inbox; Serve as back-up to the Order to Cash Analyst
Create accounts for sales consultants in SAP, and with STI, GFL and DGN
BASIC REQUIREMENTS
Bachelor's Degree in Supply Chain and/or a minimum of 2 years of work experience in a similar role is required
Demonstrated knowledge of samples inventory management concepts and best practices in the pharmaceutical industry
High proficiency with SAP Sales and Distribution and Order to Cash Accounts Receivable modules
High proficiency with Microsoft Word, Excel, Veeva, Access, Tableau
Excellent written, verbal and organizational skills
Able to deal with a fast-paced environment
Strong learning agility
High attention to detail
Able to build consensus and lead without authority
Demonstrates maturity and professionalism
Team player
ADDITIONAL SKILLS/PREFERENCES
ADDITIONAL INFORMATION: Travel: 5%
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
