This role requires an individual that is diligent, loyal, patient, with a positive energy, be outgoing and willing to go that extra mile!
YOU need to be both eager and hungry for knowledge with a willingness to learn, as this role involves ongoing customer interaction via email between our retail clients and the manufacturer's we bring to market. Strong follow up is essential with great organizational skills a must.
Proficiency in Microsoft Office suite, with emphasis on Excel, Outlook and PowerPoint with strong English both written and spoken is a must.
Most importantly *****Always speak with a smile:)
Company Description The RepOro Group, an Owen & Singer company, builds on over 75 years of business representation excellence across Canada and the United States. Owen & Singer Inc. partners with established market leaders as well as emerging manufacturers poised for growth, providing fast, complete, and competent support. The RepOro Group focuses on high-caliber product lines that complement rather than compete with one another. The company’s philosophy is to treat Canada as a unified market while managing accounts specifically in the U.S., ensuring tailored strategies for each region. Team members join a focused organization dedicated to strong manufacturer relationships and sustainable market expansion.
Role Description The Customer Service Representative/Office Administrator is a contract role with opportunity for permanent full time, responsible for providing responsive customer support to our retailers, manufacturers, distributors, and internal stakeholders. This position is based in the Greater Toronto Area, Canada, Day-to-day responsibilities include handling inbound inquiries via email, pulling POS off retail specific portals, learning and employing each customers business and needs to analyze their POS and develop forecasting that corresponds to sales and SKU specific set ups. It is imperative to be able to multitask and work well under tight timelines. General customer support, office support to the CEO and workng well and efficiently independantly is equally important as well as being extremely organized.
The role also involves monitoring customer satisfaction metrics, compiling support-related data from in store visits to learn about the competition and help prepare for presentaitons and competitive analyis. being nimble a must, we are a small and mighty organization.
This role collaborates with sales and operations teams to ensure consistent communication, timely resolution of issues, and a positive experience for all partners.
Qualifications
- Strong Customer Support and Customer Service skills, with a focus on clear communication and professionalism.
- English both Native speaking and writing a must
- Analytical Skills to interpret support data, identify patterns, and recommend improvements to processes and service quality.
- Experience in Technical Support, including troubleshooting common issues and coordinating with technical teams when needed.
- Ability to maintain high levels of Customer Satisfaction through empathy, problem-solving, and follow-through a key
- Proficiency with standard productivity tools (e.g., email, spreadsheets, collaboration platforms).
- Detail-oriented, organized, and able to manage multiple inquiries and tasks in a fast-paced environment.
- Bachelor Degree required in business, communications, or a related field, or equivalent experience in customer support or analysis.
Applicants may Apply Via Email: [email protected]
Pay: $18.00-$21.00 per hour
Education:
- Bachelor's Degree (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
