Field Training Specialist
The Rec Room
Toronto, ON
Job Description

The Human Resources department currently has an opportunity available for a Field Training Specialist, supporting The Rec Room, Playdium and Top Golf, reporting to the Director, Human Resources,The Rec Room & Playdium.

This position will be responsible for supporting the ideation, design and facilitation of training material for both new and existing Rec Room, Playdium and Top Golf locations, nationally. This position will be based out of the Rec Room Support Centre in Toronto, with frequent travel to locations across Canada.

Please Note: All internal applicants must have consulted with their direct supervisor prior to submitting an application for consideration.

Position Overview:
The Field Training Specialist (FTS) role is a national position with a strong partnership with Location Based Entertainment (LBE) Support Centre (corporate head office), local brand management teams and the broader Human Resources team. The FTS is involved in: overseeing and ensuring that new and existing locations execute training programs according to national standards. This includes overseeing the on-boarding of newly hired and newly promoted management, working with each of the brand management teams to ensure effective on-the-job training for all levels within the locations, executing post-opening training plans, and supporting Managers and Players who are delivering theoretical and practical training. The FTS provides coaching and training sustainment solutions to brand managers to ensure a consistent, high level of execution, supporting business initiatives from a learning and succession management perspective. Along with the Human Resources team, FTS analyzes all location-specific and national data, including employee opinion results, guest feedback results, performance management results, business results and other available metrics to evaluate the effectiveness of training execution and identify additional training opportunities. The FTS will also contribute to the design of training solutions to meet targeted corporate strategies and objectives, as required.

Responsibilities include:
Provides training, coaching and guidance throughout hiring and training fairs for new builds with FOH and BOH knowledge.
Designs and creates bespoke training for food, beverage and amusement operations leveraging internal subject matter expertise
Ensures consistency of execution of all training and development programs within locations
Contributes to the creation and oversees the execution of training plans for new builds and acts as a project manager for relevant training-related activities
Through regular location visits and conversations with managers at all levels, continuously evaluates and adjusts the support and development provided in each location, based on key performance indicators and metrics.
Helps to coordinate a training calendar, prioritize activities based on the needs of the market and establish monthly training deliverables
Acts as a leader and ambassador for all brand (LBE) programs, within Cineplex Academy and is responsible for training results
Assists the HR Team and the Corporate Risk and Audit team in ensuring that location managers are scheduling and monitoring all nationally and provincially required training for employees, such as legislated training on Health and safety, First Aid, Smart Serve, etc. to ensure national and provincial compliance


2-5 years of experience in a management or training position, with strong knowledge of full-service restaurant dining, food and beverage and/or entertainment centre operations
Must be willing to work a flexible schedule, which includes weekends, evenings and holidays including extended travel periods during new build pre-opening and post-opening time periods, in support of national operations
Excellent presentation, facilitation and hands-on training skills, for small or large audiences at all levels
Strong written and verbal communication skills
Excellent interpersonal, team building and conflict resolution skills
Adaptable, able work well under pressure and demonstrating flexibility and resilience through managing multiple tasks with competing deadlines
Able to flex leadership styles to develop others to achieve to their fullest potential
Emphasis on teamwork, innovation, accountability, execution and commitment to continuous improvement
Proven ability to drive financial performance, guest and employee satisfaction

Additional Information

Interested applicants please apply today.

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

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