Warranty Administrator
Empire Communities
Toronto, ON
Position Overview:
The Warranty Administrator is responsible for coordinating on-site service/warranty administration and database management of Tarion obligations with purchasers, construction and trade partners from pre-delivery through to year-end warranty periods.

Key Functions Duties:
Responsibilities of this position include, but are not limited to:

Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues Receives, documents and communicates new home purchasers inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer Enters and completes work orders in Rems/Newstar programs Tracks and follow up on work order completion and provide timely, accurate responses to inquiries Schedules and plans Service Technician schedules and trades to address deficiencies from the 30 day to Pre-PDI, PDI and year-end requests Works in conjunction with the New Home Orientation Representative on warranty/service items Assists with compiling new home packages, key packages Attend Customer Care or Tarion seminars and attends home purchaser functions as required Complies with legal, legislative and corporate safety requirements Assist other associates when required in the interest of purchasers

Skills and Qualifications:
Must have 2-3 years previous customer care experience in new home construction Strong interpersonal skills Strong customer service experience Excellent organizational and planning skills to meet timelines Effectively able to communicate information with professionalism Excellent verbal and written communication Microsoft Office applications Excel, Word, Outlook Express Previous REMS/Newstar experience preferred Must be knowledgeable in Tarion Construction Performance Guidelines