Location: Canada, Remote
Language: Bilingual English and French, strong written and spoken communication required
Duration: Approximately 4 weeks, starting ASAP
Background Check Requirement: Reliability Status security clearance required, or ability to obtain and maintain the required clearance
About the Opportunity
We’re looking for a Bilingual Level 1 Application Support Consultant to support the launch and large-scale rollout of a mobile application within a federal government environment. You’ll be on the front line as users get set up, navigate the application and work through technical issues during an important go-live period.
Working alongside an established application support team, you’ll help create a positive experience for a large user community across Canada. This is a great opportunity for someone who enjoys troubleshooting, communicates clearly in both English and French, and thrives in a fast-moving support environment.
What’s In It for You
You’ll gain hands-on experience supporting a high-profile application rollout while expanding your technical troubleshooting skills in a large-scale environment. You’ll work remotely with a collaborative team and build valuable exposure to application support during a critical go-live and onboarding period.
Your Responsibilities
- You’ll provide Level 1 technical and application support to end users, primarily through a dedicated email inbox.
- Troubleshoot issues using user descriptions, screenshots and other provided information.
- Assist with account setup, access management and basic email configuration.
- Document troubleshooting steps and communicate clear, timely resolutions to users.
- Escalate complex software and application issues to the appropriate technical team or external support provider.
- Support high-volume onboarding and user requests throughout the application rollout.
- Collaborate with the support team to manage incoming requests while delivering responsive, customer-focused service.
Skills and Qualifications
- 1+ years of experience in Level 1 technical support, application support, help desk or service desk environments.
- Bilingual English and French communication skills, with strong written and verbal abilities in both languages.
- Experience troubleshooting software or application issues and supporting users through email.
- Experience with basic user account setup, access management and troubleshooting from screenshots or user-provided details.
- Strong customer service, problem-solving and organizational skills, with the ability to independently manage multiple requests.
- Experience supporting mobile applications, large user populations or major application rollouts is considered an asset.
- Familiarity with ticketing systems or service desk processes, and experience in government, military or large enterprise environments, is an asset.
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Pay: $25.00-$31.00 per hour
Work Location: Remote
