Customer Service Representative
Motion Canada
London, ON
Working at Motion Canada is about partnering – with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move – you’ll partner with some of the most talented and humble men and women driving our industry forward. We just like to think that we’re real people with real expertise. But that’s enough about us.

WHO YOU ARE:
You’re pretty smart, have savvy technical and communication skills, a strong will to learn and a desire to partner with others in a highly collaborative sales environment. Your computer skills are sharp and you’re comfortable interacting on social media. But mostly you can’t wait to find solutions to our customers’ unique challenges and to help your team be better, faster, smarter every day

ABOUT THE ROLE:
You will help customers by sharing information about the products and services they need and by processing quotes and orders. You’ll build customer relationships via telephone and email – still being the proverbial face of the company – and you’ll try to wow your customers every day. Sure it’s a challenge keeping up, but you’ve got this!
You will report to your Operations Manager, and under their guidance, you will:
  • Wow your customers and team with your good attitude
  • Take product and service orders; suggest other products and services your customer might need
  • Respond to RFQs; follow up to ask for the sale
  • Negotiate pricing that is competitive for your customer and profitable for our company
  • Source products through our internal inventory system and by partnering with our suppliers and network of experts
  • Maintain customer account information, for example, index cards and customer preferences
  • Resolve customer issues - determine the cause, provide a solution, make necessary adjustments and follow up to ensure customer satisfaction
  • Grow your skills and career through business and personal development courses and activities
  • Share your big ideas, learn from your mistakes, ask for help and lend a hand when needed
THE WORK EXPERIENCE AT MOTION CANADA INCLUDES:
  • Comprehensive flex benefits
  • Competitive salary and bonus plan
  • An attractive pension plan
  • Learning and development opportunities
  • Great company culture with a strong leadership team
  • Growth and Development opportunities
  • Open and frequent communication
  • Timely feedback on individual performance and career development opportunities
READY TO BE A PARTNER?:
Submit your well-crafted, error-free resume below and think about:
  • Your learning and development goals
  • Your definition of team player and integrity