** Please note this is a 12 month contract opportunity.
Through our core values, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Our team is growing and we are actively looking to hire a Customer Care Agent to join our team! Reporting to the Agency Manager, as a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the "You’re in Good Hands" philosophy and makes it real – delivering on our promises to customers everyday.
Benefits to joining Allstate
Complete Group Benefits Program customizable to your needs
Strong Brand Recognition (listed as best Employer with Kincentric since 2012)
Working within the community and giving back!
Opportunity for career development and growth
We work a 37.5 hour work week and are proud to offer flexible work options.
Greet walk in clients as well as answer and direct incoming calls
Distribute, action, and sort incoming mail
Order and manage inventory of office supplies as required
File all documentation accordingly while exercising a high level of confidentiality
Provide support with expense reporting as required;
Manage the renewals process
Identify opportunities to up-sell and cross sell our product line
Use each customer contact as an opportunity to obtain referrals
Be the first point of contact for customers and service their needs.
Qualifications & Experience
1-3 years’ experience in an administrative or customer service role
Post-secondary education or equivalent work experience
Proficient in Microsoft Office
Must have General Insurance License (OTL) or be willing to obtain
Excellent interpersonal and customer service skills
Prior experience in inside or outside sales is an asset
Prior insurance experience is an asset
Excellent communication skills.
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.
Allstate Insurance Company of Canada is one of the country's leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in "Good Hands®" as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca .
For the eighth consecutive year, we are proud to be recognized as a #Kincentric Best Employer!