Business Analyst - Public Works
Esri Canada
Toronto, ON
Esri Canada has an opportunity for a Business Analyst focusing on enterprise business solution projects. Based out of Esri Canada's office in Toronto, Ontario, you will leverage your knowledge and experience in leading the business analysis and implementation of enterprise GIS solutions based on Esri technology.

As a Business Analyst, you will contribute to the ongoing business operations of the company by effectively providing professional business analysis services for assigned consulting projects. This position will report to the Business Analyst Lead, Public Works and will work closely with Project Managers, Professional Services Managers, Application Specialists, Developers and Solution Architects to implement Enterprise GIS solutions.

Provide technical expertise in the user needs analysis, estimate, design, development, and implementation of Enterprise GIS, Asset Management and Community Development/Permitting solutions
Identify and document requirements, use cases, and track traceability
Analyze and chart the effectiveness and efficiency of existing business processes in order to define current business activities for the development of future state business processes
Facilitate customer interviews and workshops, including system interface requirements workshops with customer business leads
Document ETL interface technical design specifications
Prepare and deliver reports, recommendations, or alternatives for improving processes in production systems across the organization
Work with other consultants in the design, configuration and delivery of customer solutions from conception to completion
Scope projects and assist the Project Manager in developing project SOW and project plans
Coordinate and perform in-depth tests, including end-user reviews for modified and new processes, software configuration and other pre/post-implementation support
Assist in producing status and consulting reports as required
Assist in the preparation of proposals (e.g. RFPs, RFIs and RFQs) and presentation/demonstration benchmarks
Assist with the building, testing, documentation, installation and training of customized applications integrated with Esri products

Specific skill requirements:
Experience with Esri products
5+ years proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling
Experience with implementing GIS based public infrastructure (i.e. water, wastewater, and transportation networks) asset and maintenance management systems
Experience presenting Enterprise Asset Management and/or Community Development/Permitting solutions to technical and senior business/information system executives
Experience with software testing and assisting customers with test planning, preparation and execution.
University degree or College diploma in the field of GIS/computer science, Business Administration, MBA, or Civil Engineering

Competencies in the following are essential:
Strong interpersonal skills / relationship building
Excellent analytical, problem-solving and decision-making skills
Ability to negotiate and build consensus
Time management / multi-tasking ability
Excellent written/ communication / presentation skills
Team player with a track record for meeting deadlines
Willingness to travel throughout Canada

Considered as assets for this position are the following:
Possesses or is working towards obtaining the Certification of Competency in Business Analysis (CBAP) exam monitored by the International Institute of Business Analysis (IIBA)
Bilingual (English/French)
Experience with application development architectures
Experience with mobile application configurations based on Esri technology
SQL scripting and database report developing using third-party reporting packages such as Crystal Reports and SQL Server Reporting Services (SSRS)
Experience with any of the following: ArcGIS Web development APIs, Python scripting, JavaScript, .NET web application development
Esri Canada provides a dynamic work environment, an opportunity to build your skills with leading tools and technologies and a team-based approach. We offer attractive salaries with an outstanding benefits package.