Reporting to the Consumer Service Supervisor, the Consumer Services Representative will be responsible for providing exceptional bilingual (French/English) consumer service to non-retail clients.
Duties include responding to consumer requests and inquiries via telephone, email and correspondence. Provide accurate information regarding product features, specifications and recommended uses for Columbia, Sorel, and Mountain Hardwear products. Guide consumers to where they can buy product using internal product locator applications. Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.
The successful candidate must possess knowledge of effective telephone consumer service techniques and strategies and exceptional oral and written communication skills in both English and French, along with a high degree of accuracy. The candidate must be proficient in keyboard use and must have a good working knowledge of MS Word and Excel. Must possess excellent interpersonal skills and a calm demeanor. Must be able to multitask.
A high school diploma or equivalent experience is required. A minimum of 3 years of experience in a consumer service-related position or call centre position is required. Experience in apparel and/or footwear preferred. Must be fluent in French and English .
If you are as innovative as our products, we want to hear from you. Apply now!
This job posting is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the Company. We thank all applicants; however, only those being considered for an interview will be contacted. Please note that phone calls will not be accepted.
Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one for over 70 years, constantly working to perfect the art and enjoyment of the greater outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that offers them much more than just a paycheck.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
For US/CAN Postings Only:
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.