Supporting our sister company, Medicentres.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry
Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.
Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
Ensures that company policies, processes and procedures are adhered to
Assists in maintaining optimal levels of medical and office supplies
Ensures standards of cleanliness and safety are maintained
Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
Creates a customer service culture that supports our patients and physicians
Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
Assists in completing operational reporting and metrics
Supports and executes on business development programs and initiatives
Ensures Med Access is protected and safeguarded according to organizational policy
Manages clinic staffing levels for adherence to the staffing model
Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
Participates in the hiring of all staff as required
Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required
Actively participates in and leads company initiatives
EMR trainer for new physicians
Performs other duties as assigned
KNOWLEDGE, SKILLS AND EXPERIENCE:
2-3 year college diploma in business or related field
1-2 years clinic experience
Previous supervisory experience is an asset
Customer service focus with strong communication skills
Time management skills
Detail oriented with exceptional problem solving skills
Demonstrated ability to be adaptable and flexible
Ability to handle confidential information in compliance with the Health Information Act guidelines