Job Description:
Reporting to the Front Office Manager, the Manager on Duty (MOD) works alongside a team of guest service representatives to ensure a smooth delivery of customer service and to exceed guest expectations in accordance with brand standards. The MOD also engages in overseeing the overall administration of the Front Office Department and Bell Desk.
This position is 40 hours, 5 days per week working a combined evening and relief Night Manager shifts.
The scope of the position:
- Exercise leadership and provide support to team members while promoting work efficiency and productivity.
- Participate in the development and implementation of strategies for Front Office, Bell Desk, parking, etc. that support the achievement of the Hotel’s goals.
- Create the first impression by supervising the main entrance, lobby, bell, parking, and Front Office areas.
- Actively engage in managing guest satisfaction and resolving guest issues.
- Effectively maintain the departmental database, filing system, and inventory.
- Participate in the development and implementation of processes and procedures for assigned departments that support achievement of service and financial goals.
- Produce regular reports using in-house property management system and Microsoft Office.
- Analyze reports in order to develop an informative database for decision-making and to communicate upcoming business throughout Hotel.
- Analyze business forecasts and schedule shifts accordingly.
- Ensure that Front Desk handles billing and cash in accordance with hotel standards.
- Plan and co-ordinate hotel housing activities by working closely with Sales & Catering and Housekeeping.
- Monitor and championing the Radisson Reward program.
- Ensure seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Assist with orientation and training for new team members.
Job Requirements/Qualifications:
- A diploma or degree in Hospitality Management or related supervisory work experience
- An overall understanding and experience in Front Office Operations
- Experience with Opera and Medallia is an asset
- Strong use of Microsoft Office
- Basic knowledge of computer systems
- Must be eligible to work in Canada, candidates without current Visa or work permits will not be considered. Candidates must also reside in the Greater Vancouver area.
Job Types: Full-time, Permanent
Pay: From $53,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Richmond, BC V6X 3X9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
- Hotel Front desk: 1 year (required)
Work Location: In person
