We are seeking to recruit an enthusiastic PBX/Reservations Agent, who has the ability to deliver Forbes Five Star service at all times. It is essential to have a positive, ‘can do’ attitude and great attention to detail. We are looking for someone who works well in a team and has excellent communication skills.
Primary Responsibilities
- Answer all incoming calls within three rings using The Hazelton 5* Standards.
- Process all external and internal calls by redirecting calls or assisting the caller.
- Have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
- Take ownership of the guests’ enquiries and reservations; ensure follow up according to the hotel standards.
- Be an ambassador of the hotel and assist guests requiring information relating to all aspects of the hotel.
- Take care of guests before they arrive through to their departure, ensuring they have an exceptional Hazelton Experience
- Respond to emails with reservation information, confirmations, and additional details.
- Receive online bookings and assure the accurate integration of reservations into the PMS.
- Liaise with travel agencies, companies, and individual guest.
- Ensure all reservations and reports are completed and emails are responded to in a timely fashion.
- Willingly perform any and all reasonable duties assigned to this department and tasks assigned to the individual.
- Keep the office area clean and orderly at all times.
- Report to work on time, meeting the Hazelton Hotel’s grooming policy.
- Pay range: $21.26 to $24.26
Qualifications:
- Previous hotel switchboard and or reservations experience in a luxury hotel preferred
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English secondary language preferred
- A passion for high quality guest service with attention to details and ability to multitask
- Proficient with Microsoft Office suite required and knowledge of Opera Cloud preferred but not required
- Must be eligible to work in Canada.
Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Paid time off
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
