About MacGillivray Law
Since founding our first office in 1994, MacGillivray Injury & Insurance Law has grown into the largest injury and disability law firm in Atlantic Canada, with offices in Halifax, New Glasgow, Moncton, St. John's, and Charlottetown. We practice exclusively in injury, disability, and insurance law, and our employees live and work in the communities we serve. We're proud to offer legal services in multiple languages, so that every person who reaches out to us feels heard, in the language they're most comfortable in.
About the Intake Team
Our Intake Team is often the very first voice a potential client hears from our firm, and often at one of the most difficult moments in their life. It's a high-volume, front-facing team responsible for handling a steady flow of incoming calls, emails, and online inquiries from people who have been injured or denied insurance benefits and are looking for help. The team follows a consistent, empathy-first approach so that no matter who reaches out or how, they receive the same caring, professional, and well-informed response. That first conversation shapes a person's very first impression of our firm, so how our Intake Team listens, responds, and guides people matters enormously.
About the Role
We're looking for a Bilingual Intake Specialist (English and French) to join our Intake Team at our office located in New Glasgow, NS. This is a high-volume, client-facing, front-facing position where you'll be speaking directly with potential clients, often people who are hurting, worried, or unsure of what to do next after an accident or injury. You'll be one of the first people they speak with, and your ability to listen with empathy, ask the right questions, and guide them clearly through next steps will make a real difference during a stressful time.
What You'll Do
● Serve as a first point of contact for potential clients reaching out by phone, email, or online inquiry
● Listen with empathy and ask thoughtful, clear questions to understand each caller's situation
● Communicate professionally and compassionately in both English and French
● Gather accurate initial information about a potential client's accident, injury, or claim
● Explain our intake process and next steps in plain, easy-to-understand language
● Accurately document the details of each inquiry, including how the person heard about our firm
● Coordinate with lawyers and other team members to move qualified files forward
● Manage a high volume of daily inquiries while maintaining accuracy and a caring, consistent tone
● Represent MacGillivray Law's values and reputation in every conversation
What We're Looking For
● Excellent customer service background (required)
● Strong verbal and written communication skills in both English and French. This is a bilingual position.
● Comfortable working in a high-volume, fast-paced, front-facing environment
● A calm, patient, and compassionate communication style, especially with people who may be upset or in distress
● Legal experience is not required, but would be considered an asset
● Willingness to relocate to New Glasgow, NS is an asset for this in-office role, and is encouraged
● Strong attention to detail and comfort working with computer and data-entry systems
What We Offer
● Salary dependent on experience
● Benefits available
● Training and support from an experienced, collaborative team
● The opportunity to be part of Atlantic Canada's largest injury and disability law firm, helping people through some of the most difficult moments of their lives
Benefits:
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Ability to commute/relocate:
- New Glasgow, NS B2H 2R1: reliably commute or plan to relocate before starting work (required)
Language:
- English and French fluently (required)
Work Location: In person
