Product Information Specialist
About Us:
CanPrev Natural Health is a dynamic and innovative company dedicated to creating exceptional products in the natural health industry. Born from a passion to make natural medicine safe, effective, and accessible to everyone, we’ve been empowering Canadians to take charge of their health for over two decades.
Our team is driven by innovation, collaboration, and a shared commitment to helping people live healthier, more vibrant lives.
Position Overview:
The warehouse Supervisor (Outbound & Fulfillment) leads the high-velocity execution of customer orders, ensuring that $100M+ in annual demand is picked, packed, and shipped with zero defects. This role manages the "Velocity" of the warehouse, balancing labor across picking zones and shipping docks to meet strict carrier cut-off times and maintain 100% "On Time and In Full" (OTIF) delivery.
Key Responsibilities:
- Lead and supervise daily outbound warehouse operations, including picking, packing, and shipping.
- Allocate and reallocate labour across warehouse functions to meet daily productivity targets and carrier cut-off times.
- Monitor order flow and identify bottlenecks to ensure orders are processed and shipped accurately and on time.
- Ensure accuracy and compliance of outbound documentation, including Bills of Lading (BOLs), manifests, ASN/EDI transmissions, and customer portal requirements.
- Monitor inventory availability at active pick locations and coordinate replenishment to minimize fulfillment delays.
- Oversee final-stage order audits to reduce picking, packing, and shipping errors.
- Ensure appropriate packing, cartonization, pallet wrapping, and product protection standards are followed.
- Monitor and recommend improvements to packing materials, carton sizes, and processes to improve efficiency and reduce shipping costs.
- Analyze operational performance and productivity metrics, including pick rates, orders per hour, and other relevant KPIs, and take action to address performance gaps.
- Lead daily safety meetings and ensure compliance with workplace health and safety requirements.
- Conduct performance check-ins, attendance management, coaching, and ongoing development of warehouse employees.
- Identify training needs and support cross-training initiatives to improve operational flexibility and coverage.
- Lead continuous improvement initiatives using Lean, 5S, and other process improvement methodologies.
- Collaborate with internal teams to support efficient order fulfillment and resolve operational issues.
Key Qualifications
- High school diploma or equivalent required.
- 3-5 years of warehouse experience, including 1-3 years in a lead or supervisory role.
- Valid forklift certification, or ability to obtain certification.
- Experience supervising teams in a high-volume warehouse or fulfillment environment.
- Strong understanding of outbound logistics, including LTL, courier, and 3PL operations.
- Experience with Bills of Lading, shipping documentation, and freight processes.
- Experience with ASN/EDI processes and customer shipping portals.
- Strong knowledge of warehouse safety practices and OH&S requirements.
Key Skills
- Strong leadership, communication, and team-building skills.
- Ability to effectively prioritize and allocate labour in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Ability to analyze operational KPIs and translate results into actionable coaching and improvements.
- Strong attention to detail and commitment to shipping accuracy.
- Excellent organizational and time-management skills.
- Ability to identify operational inefficiencies and implement practical solutions.
- Ability to work collaboratively with cross-functional teams.
- Proficiency with warehouse management systems and Microsoft Office.
Nice to Haves
- SAP experience preferred.
- Post-secondary education in Supply Chain, Logistics, or a related field.
- Experience with Lean or 5S methodologies.
- Experience with eQMS working systems.
- Experience managing high-volume retail or customer fulfillment operations.
Job Type: Full-time
Schedule: Monday to Friday, 6:30 a.m. to 2:30 p.m.
Work Location: Scarborough, ON M1S 3R5
How to Apply
- Please submit your resume and a cover letter outlining your qualifications and explaining why you are the perfect fit.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Paid time off
- Store discount
- Vision care
Application question(s):
- How many years of experience do you have supervising or leading employees in a warehouse or fulfillment environment?
- Which of the following outbound warehouse processes have you worked with?
Select all that apply.
Picking, packing, and shipping
Bills of Lading (BOLs) and shipping documentation
ASN/EDI processes
LTL, courier, or 3PL operations
Customer shipping portals
None of the above
- Do you currently hold a valid forklift certification, or are you willing and able to obtain one?
Work Location: In person
