Salesforce Administrator
Empire Communities
Vaughan, ON
SUMMARY

Reporting to the Vice President, IT, this position will be responsible for the administration and support of Salesforce across the entire company including the US. In addition, our ideal candidate should understand the value of customer data and have a passion for data mining and analysis as it relates to leveraging our marketing efforts. Maintaining the integrity of our data is key along with ensuring our sales and marketing teams understand the power of Salesforce and how it can take our business to the next level.

Our ideal candidate would possess the following skills:
  • A strong communicator
  • Natural leader who is a confident teacher
  • Detail Oriented
  • Passion for Data
  • Problem-solver
  • Intuitive
Role Description:
  • Provide day-to-day end-user support and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.
  • Set-up new projects maintaining project information and drop-down lists.
  • Keep track of issues and enhancement requests managing through to completion.
  • Data management including mass uploads, data cleansing, reports and dashboards, de-duping accounts, contacts etc.
  • Maintain security, including overseeing user roles, role hierarchy, sharing rules and security settings.
  • Train new users.
  • Manage the integration of Hubspot and Desk.com.
  • Actively analyze the sales funnel, reviewing and setting benchmarks for conversion rates and marketing campaigns.
Qualifications:
  • BA/BSC degree or comparable experience
  • Ability to communicate well with multiple users and juggle multiple projects.
  • 5+ years Salesforce administration and/or development experience is required.
  • Experience with Force.com, deploying change sets from Salesforce sandbox environments, and familiarity with common software development practices and methodologies.
  • Experience in promoting code from sandboxes to production environment, addressing issues related to functionality integration etc. Salesforce.
  • Considerable amount of database management experience.
  • Knowledge of whats available within all the different SFDC Apps and/or be able to research for what is needed to get the job done.
  • Administrator certification is a plus but not required.