We are seeking an Administrative Assistant who is trained on Jane App software to join our team. The ideal candidate is reliable, proactive, and able to take initiative in a fast-paced environment. Strong interpersonal skills are essential, as this role requires a friendly and professional approach when interacting with patients and staff.
Our clinic is home to nine Physiotherapists, one RMT and 1 bodyworker, which means things can get busy. The successful candidate must be highly organized and capable of multitasking effectively, even under pressure.
In this role, you will perform a variety of administrative duties that support daily operations, contribute to the smooth running of the clinic, and help ensure an excellent experience for our patients.
Responsibilities:
- Plan and schedule appointments
- Greet and assist patients
- Answer inbound telephone calls
- Preparing patient records for law firms, ICBC, WSBC, etc.
- Invoice and direct bill 3rd parties for patient treatment (law firms, insurance companies, etc.)
- Handle WorkSafe BC and ICBC claim coordination and billing
- Connect with case managers and adjusters for patients to obtain treatment approval
- Fax reports, referrals, and invoices
- Prompt physiotherapists to complete reports on time
- Keep patients updated on the amount of treatment they are approved for
- Perform other miscellaneous office tasks
- Take patients to their treatment rooms
Reqirements:
- Must have experience with Jane App Practice Management Software
Qualifications:
- Previous experience in office administration
- Previous experience with WorkSafe and ICBC
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
- Strong active listening skills
Regular Shifts (40 hrs/week):
- Monday - Friday evening 12pm - 8pm
Our clinic is open Monday - Friday, 6am (reception starts at 6:30am) to 8pm and Saturday from 8am to 2pm.
Pay: $20.00-$24.00 per hour
Benefits:
- Casual dress
- Paid time off
Application question(s):
- What date are you available to start training?
- We are requesting that you are available for a regular set schedule of Monday to Friday from 12pm-8pm. Please confirm that you understand.
- How much experience do you have with Jane App Practice Management Software?
Work Location: In person
