At the Fairfield by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking for someone to build connections with our guests, by understanding and finding ways to exceed their expectations. We are currently looking for a Front Desk Attendant to join our hotel family in beautiful Kamloops, BC.
Duties and Responsibilities:
- Register guests, assign rooms, and accommodate special requests whenever possible.
- Assist with pre‑registration, express check‑ins, and room blocking based on reservation requirements.
- Follow all credit, cash‑handling, and financial control procedures accurately.
- Answer all telephone calls promptly and professionally, following Front Office standards and company guidelines.
- Manage room inventory by updating room status and coordinating with Housekeeping on check‑outs, late check‑outs, early arrivals, and special requests.
- Communicate room maintenance needs to the Maintenance department and follow up as required.
- Provide reservation and rate information, take reservations when opportunities arise, and apply appropriate rates based on contracts and revenue guidelines.
- Sell rooms to walk‑in guests using suggestive selling techniques, upsell arrivals to higher room categories, and enforce cancellation policies.
- Greet all guests entering the lobby, build rapport, and create emotional connections that enhance guest satisfaction.
- Provide detailed information about hotel facilities, amenities, daily events, and local attractions; offer directions, transportation assistance, and personalized recommendations.
- Resolve guest issues promptly, follow up on satisfaction, and report unusual occurrences or concerns to Front Office management.
- Maintain cleanliness and organization of the front desk area and act as a brand ambassador for the hotel’s sustainability initiatives.
- Build relationships with Marriott Rewards members and returning guests to support loyalty and retention.
- Attend Front Office and hotel meetings as required and perform additional duties assigned by the General Manager or department head.
Qualifications and Requirements:
- High School Diploma
- Experience in a customer service environment (an asset)
- Strong customer service and communication skills.
- Ability to work independently and remain alert during overnight shifts.
- Strong problem‑solving and decision‑making abilities.
- Strong computer skills, including MS Office
- First Aid and CPR certification (an asset)
- Hospitality experience (an asset)
- Ability to handle stressful or unexpected situations calmly.
- Reliable, punctual, and professional.
What We Offer:
- Growth opportunities.
- Positive team environment.
- Dental care and extended health care benefits.
- On-site parking.
Job Types: Full-time, Part-time, Permanent
Pay: From $18.25 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
