Overview
We are seeking a detail-oriented and customer-focused Auto Body Shop Administrative Assistant to join our team. This role is vital in ensuring smooth daily operations, providing excellent customer service, and supporting the overall efficiency of the shop. The ideal candidate will possess strong organizational skills, automotive knowledge, and a professional demeanor to assist both clients and staff effectively. Prior autobody shop experience is a plus, along with a solid understanding of automotive repair processes. This position offers an engaging environment for individuals interested in the automotive industry and eager to develop their administrative and customer service skills.
Duties
- Greet customers warmly and assist them with check-in and check-out procedures
- Manage appointment scheduling and coordinate repair timelines with technicians
- Providing regular updates to vehicle owners regarding their repair status and timelines
- Liaising with insurance companies and adjusters to process claims and supplements
- Handle customer inquiries professionally via phone, email, or in person
- Process payments accurately, including cash handling and invoicing
- Maintain detailed records of repairs, parts, and customer interactions
- Organize and maintain files, reports, and shop documentation for easy access
- Collaborate with technicians and management to ensure timely workflow and customer satisfaction
- Perform general administrative tasks such as data entry, inventory management, and supply ordering
Experience
- Prior experience in an autobody shop is highly desirable
- Knowledge of automotive repair processes, parts, and terminology is preferred
- Strong customer service skills with the ability to communicate effectively with clients and staff
- Familiarity with office software such as MS Office (Word, Excel) for record keeping and reporting, Quickbooks, Audatex
- Mechanical knowledge beneficial for understanding repair estimates and communicating effectively with technicians
This role provides an excellent opportunity for individuals passionate about the automotive industry to grow their administrative skills while contributing to a reputable auto body shop. The position requires professionalism, attention to detail, and a proactive approach to supporting both customers and team members.
Pay: $17.60 per hour
Work Location: In person
