Are you a driven professional who enjoys problem-solving, building rapport with people, and achieving results in a fast-paced environment?
We're seeking experienced Collection Agents to join our growing team. This is an opportunity to build a rewarding career with a company that values initiative, accountability, and professional development. You'll be entrusted with managing your own portfolio, negotiating meaningful solutions with customers, and making a direct impact on the success of the organization.
The ideal candidate is a confident communicator, a strong negotiator, and a self-starter who thrives under pressure. Whether your background is in collections, recovery, legal services, or financial services, if you are resilient, resourceful, and motivated to deliver results while treating customers with professionalism and empathy, we would love to hear from you.
About the Role:
As a Collection Agent, you’ll manage a portfolio of accounts, ensuring timely payments, negotiating repayment terms, and maintaining accurate documentation. You’ll also collaborate closely with our finance and legal departments to support collection and recovery strategies that protect both the company and the customer relationship.
This is an on-site position offering long-term stability, opportunities for professional growth, and a chance to work with an experienced, results driven and supportive team.
Key Responsibilities:
- Manage a portfolio of delinquent accounts to ensure timely resolution and recovery.
- Conduct outbound and inbound calls with customers to discuss overdue balances and payment options.
- Negotiate and structure payment arrangements while maintaining a professional and empathetic approach.
- Document all collection activity accurately in the system and maintain up-to-date account records.
- Collaborate with other team members and management to achieve individual and team targets.
- Provide regular status updates on accounts and escalate complex matters as needed.
- Prepare and draft legal pleadings, including claims, motions, garnishments, and writs.
- Draft and review settlement agreements and legal correspondence.
- Negotiate settlements with previously defaulted customers.
- Process bankruptcy and consumer proposal claims as required.
- Conduct skip tracing and asset verification when necessary.
- Ensure full compliance with industry laws, regulations, and internal procedures.
- Perform general account maintenance and support other administrative functions as needed.
Qualifications & Skills:
- Minimum 2 years of experience in collections, recovery, or a legal/financial services environment.
- Valid G or G2 driver’s license required.
- Senior-level collections experience mindset with the ability to take ownership of a portfolio and drive default accounts toward resolution with minimal supervision.
- Proven self-starter who is proactive, resourceful, and capable of identifying solutions independently in a fast-paced environment.
- Strong sense of urgency, accountability, and follow-through, with the ability to prioritize competing demands and adapt quickly to changing circumstances.
- Demonstrated ability to thrive in a high-volume, results-oriented setting while maintaining professionalism and sound judgment.
- Confident decision-maker with a "go-getter" attitude who is motivated by achieving targets, overcoming challenges, and contributing to the overall success of the team.
- Knowledge of collection laws, PPSA, and Consumer Protection legislation is an asset.
- Paralegal or Law Clerk diploma considered an advantage but not required.
- Excellent communication, negotiation, and conflict resolution skills.
- Strong organization and time management abilities with attention to detail.
- Comfortable using Microsoft Excel and learning new software quickly.
What We Offer:
· Competitive compensation and performance incentives
· Supportive, team-oriented work culture
· Opportunities for career advancement and skill development
· Exposure to both collection and legal processes within a dynamic company
How to Apply:
Please submit your resume and cover letter directly through Indeed.
We thank all applicants for their interest in joining our team.
Only those selected for an interview will be contacted.
Pay: $36,000.00-$50,000.00 per year
Work Location: In person
