ABOUT US:
The YMCA of Central East Ontario operates out of three major Health, Fitness and Recreation facilities as well as approximately 20 community locations. Our team consists of more than 350 staff members and over 150 volunteers. We proudly serve Belleville, Peterborough, the City of Quinte West, and the surrounding areas in Hastings County, Prince Edward County, and Peterborough County.
As a charity, we are driven by core values that guide our actions and decisions: Caring, Honesty, Respect, Responsibility, Inclusiveness and Kindness. The YMCA offers our employees meaningful jobs with the opportunity to positively impact individuals' lives and enhance the health of our communities.
POSITION SUMMARY:
The Membership Supervisor is responsible for ensuring exceptional member experience by overseeing the delivery and continuous improvement of membership services. This role supports membership engagement, growth and retention through effective service delivery, staff development, and the management of membership systems and processes. As a member of the Balsillie Branch leadership team, the Membership Supervisor contributes to a positive workplace culture and operational excellence.
This is an excellent opportunity for a service-focused leader with a passion for customer experience and team development to make a meaningful impact. With strong organizational, communication, and relationship-building skills, the Membership Supervisor will help foster a welcoming and efficient environment while supporting the YMCA of Central East Ontario as an outstanding place to work.
WHAT THE YMCA OF CENTRAL EAST ONTARIO HAS TO OFFER:
- Employer matched pension plan is offered to all once staff qualify
- YMCA membership
- Staff discounts for Child Care
- Employer paid Health, Rx, vision, dental, and life insurance for permanent, salaried employees
- LTD coverage
- Employee Assistance Program
- Training and development opportunities
- A rewarding job
SALARY RANGE: $49,045 - $52,965 annually.
VACANCY: This role (1) is for an existing vacancy.
RESPONSIBILITIES:
Membership Services Operations & Delivery:
- Responsible for overseeing daily membership operations, ensuring efficient service delivery and a high standard of customer experience using The Y Way program standards.
- Manage front-line service functions, supporting staff in problem-solving, and ensuring membership systems are accurate and up to date.
Staff Recruitment, Training & Mentorship:
- Lead the recruitment, onboarding, training, and ongoing development of Membership Services staff.
- Provide mentorship and guidance to ensure consistent service excellence and alignment with organizational standards and procedures.
Customer Experience & Retention:
- Promote a culture of exceptional customer service by implementing strategies that enhance member satisfaction and retention.
- Support ongoing staff training aligned with established service standards and best practices.
Membership Systems & Program Administration:
- Act as the primary resource for membership software and systems, including troubleshooting, staff support, and ensuring programs and services are properly configured.
- Oversee membership programs such as financial assistance, corporate memberships, and special arrangements.
Financial Management & Administration:
- Manage membership-related financial processes, including refunds, cancellations, revenue tracking, and expense management.
- Review daily cash reconciliations and complete bank deposits while supporting budget development and monitoring.
Marketing & Member Engagement:
- Assist in the development and distribution of promotional materials and program information to support membership growth and engagement.
EDUCATION/TRAINING/QUALIFICATIONS:
- University/College degree in a related field.
EXPERIENCE:
- Minimum 3 years supervisory experience required.
- YMCA supervisory and/or aquatics experience an asset.
WORKING CONDITIONS:
- A minimum of 5 years in the customer service and sales industry.
- Program development experience.
- Program and budget management experience.
- Supervisory experience required.
How to Apply:
All interested candidates are to submit a resume to:
Tana Jackson
Recruitment & Training Coordinator
[email protected]
Applications will be received until July 10, 2026 by 5:00pm.
We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high amount of applicants, only those selected for an interview will be contacted.
The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to excellence and inclusion in our Association.
Pay: $49,045.00-$52,965.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Vision care
Work Location: In person
