SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
The SSENSE Montreal Personal Stylists are responsible for shaping exceptional appointment-based shopping experiences for our clientele, serving as the foundation for meaningful and long term relationships, acting as trusted advisors, both on and off line, in an environment free of pretension. Through their willingness and excitement to engage with clients, the Stylists will contribute to the team culture and foster creative exploration of the SSENSE space and product catalogue. The ideal candidate has a keen interest in fashion and the contemporary cultural landscape, in meeting new people, and in being a brand ambassador for SSENSE.
Provide exceptional client experiences during shopping appointments and styling consultations at SSENSE Montreal
Build and maintain relationships with SSENSE clients by providing outstanding service and supporting communication before, during and following appointments
Cultivate and maintain an extensive knowledge of trends, designers, and the SSENSE product catalogue
Maintain awareness and conversational knowledge of all programming activities within SSENSE Montreal and the editorial content on ssense.com
Achieve performance targets (which will extend beyond sales), adhering to operational protocols and standards, and supporting the collective goals of the team
Master all SSENSE tools and systems to swiftly and accurately process transactions
Maintain the styling space as per SSENSE visual presentation and merchandising standards
Ensure all inventory is managed as per defined operational processes
College or University diploma in a related field
A minimum of 2 years experience in a client-facing environment (Sales Associate, Personal Stylist or other)
Proven experience establishing trusting relationships
Good knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information, and enthusiasm to share this knowledge with colleagues and clients
Excellent verbal communication skills in both English and French, Mandarin, an asset
Confident and articulate
Exceptional interpersonal skills with a natural ability to build relationships
Flexible communicator who puts those around them at ease
Client-oriented with strong problem solving skills
Autonomous and organized with an eye for details
Ability to work in a fast-paced environment, while delivering an exceptionally high level of attention and service