Utility Billing Customer Service Clerk
City of Regina
Regina, SK
This is a casual opportunity for up to 6 months.

This position processes direct and equalized program applications, processes returned mail, and provides receptionist, customer service and administration support functions of the Property Tax & Utility Billing Section. This position is under the general direction of the Coordinator, Tax Admin & Collections.

Typical duties include:
Perform receptionist duties for the staff of the department, as well as inquiries received in person and over the telephone, from officials, fellow employees and the public, obtains and provides statistical and other information, and disposes of complaints or refers such matters to the appropriate office.
Process manual and reprinted bills.
Process direct and equalized payment program applications, including confirming amounts and bank account information, resolving incomplete applications with the customer, and notifying customers of the status of their application.
Process returned mail, including recording, researching, correcting accounts, and reissuing mail where appropriate.
Create transfer requests based on system reports
Perform minor mathematical calculations regarding Utility Billing account inquires.
Type and proof-read various reports, documents and correspondence both interdepartmental and outgoing.
Design and perform advanced computer data application using mail merge forms in Word, Excel and Access.
Codes, classifies, files or directs the filing of materials in a complex filing system.
Maintain the operation of office equipment for division, including printers, photocopiers and fax machines, through routine maintenance and contact with internal and external service representatives as required.
Complete stationery supply, duplicating, and request for services and purchase requisitions for the division.
Co-ordinate and work co-operatively with other clerical staff in the department in order to provide receptionist and other clerical functions to the divisions.
Assist in organizing meetings and attends as requested to record minutes.
Follow all rules and regulations as set out in the Provincial Occupational Health and Safety Act and the City of Regina Occupational Health and Safety Manual.
Perform other related duties as required

Candidates will be screened on the following criteria:
*** To be considered for this position you must clearly identify your qualifications, experience, knowledge, skills and abilities and where you obtained them in your application/resume. ***

Typically, the knowledge, skills and abilities to complete this job are obtained through completion of grade twelve (12) or equivalent, coupled with standard commercial courses. A minimum of three (3) years of related experience, including experience with word processing and spreadsheet software. Minimum typing speed of 50 wpm. Experience handling public inquiries on sensitive and confidential issues is essential.
Thorough knowledge of business English, spelling, punctuation and arithmetic.
Thorough knowledge of word-processing and spreadsheet software, preferably with Microsoft Word, Excel, Access and GroupWise.
Knowledge of office procedures, systems and equipment.
Knowledge of Utility Billing policies, procedures and practices, along with statutes and bylaws affecting the division.
Knowledge of the data entry and control procedures relative to a utility billing system.
Knowledge of Customer Suite (CIS), and other divisional systems for handling customer inquiries.
Knowledge of the general rules and regulations of the Provincial Occupational Health and Safety Act and the City of Regina Occupational Health and Safety Manual.
Knowledge of maintaining and archiving files (TRIM).
Knowledge of various mailing processes through Canada Post, including registered mail.
Ability to perform minor mathematical calculations and attention to detail are essential.
Ability to understand and execute oral and written instructions.
Ability to prioritize and manage workload with continuous interruptions.
Ability to deal courteously and tactfully with the general public and other City employees.
Ability to work independently.
Ability to record clear and concise minutes of meetings.
Ability to establish and maintain good working relations as necessitated by work assignments and to maintain confidentiality.
  • Note: Testing may be done to evaluate knowledge, skills and abilities.