Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed.
As an Account Manager, you'll help Resolver customers maximize the value of their investment while driving expansion revenue through upsell, cross-sell, and adoption opportunities. This is a quota-carrying role focused on growing existing customer relationships while supporting retention and long-term success.
While the title is Account Manager, this role sits within our Customer Success organization and combines relationship management, customer success, and commercial growth responsibilities. You'll partner with customers to understand their goals, solve business challenges, and identify opportunities to expand our partnership.
You'll work with mid-market and enterprise customers, building relationships across Governance, Risk, Compliance, Operations, and Executive Leadership teams. Success in this role comes from developing trusted relationships, delivering customer value, and achieving expansion and retention objectives.
We're looking for someone who is curious, commercially minded, and energized by helping customers succeed. You'll work alongside a collaborative team of Account Executives, Solutions Engineers, Professional Services, Product, Marketing, and Customer Success professionals who are committed to helping organizations protect what matters most.
What Success in This Role Looks Like:
-
Build trusted customer relationships that drive value, retention, and long-term success.
-
Identify and close expansion opportunities across your portfolio.
-
Own the end-to-end sales cycle for expansion opportunities, from discovery and business case development through negotiation and close.
-
Achieve expansion revenue and retention targets.
-
Develop account growth plans through stakeholder engagement and business discovery.
About Resolver: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!
Your Day to Day:
Consultative Selling and Account Growth (60%)
Measures of Success: Expansion Revenue, Gross Retention, Pipeline Generation, Win Rate, Lead-to-Opportunity Conversions, Discovery Meetings, and Forecast Accuracy.
-
Drive account growth through upsell, cross-sell, and expansion opportunities.
-
Build relationships with key stakeholders to uncover business needs and growth opportunities.
-
Own expansion opportunities from discovery through close, including business case development, technical validation, pricing proposals, information security reviews, and contract negotiations.
Account Planning & Relationship Management (20%)
Measures of Success: Account Growth Plans, Executive Engagement, Industry Knowledge, Internal Collaboration, Stakeholder Mapping, and Opportunity Development.
-
Develop account plans that align customer goals with growth opportunities.
-
Build and maintain relationships across customer organizations, including executive stakeholders.
-
Partner with internal teams to maximize customer value and drive expansion.
Forecasting, Analysis & Documentation (20%)
Measures of Success: Forecast Accuracy, CRM Hygiene, Pipeline Management, Stakeholder Mapping, Product Adoption Insights, and Expansion Opportunity Identification.
- Maintain accurate forecasts, pipeline visibility, and CRM data.
-
Analyze customer engagement and adoption trends to identify opportunities and risks.
-
Document stakeholder relationships, account plans, and next steps to support growth and forecasting.
People Who Excel:
Success in this role requires balancing customer retention, adoption, and expansion outcomes.
We're interested in speaking with people who have:
-
3 to 5+ years of experience in SaaS Account Management, Customer Success, or a related commercial role, with a track record of achieving retention and expansion targets.
-
Experience managing customer portfolios and identifying opportunities to grow account value.
-
Strong discovery, consultative selling, and stakeholder management skills.
-
The ability to manage customer challenges, competing priorities, and cross-functional relationships.
-
Curiosity, initiative, and a passion for helping customers achieve business outcomes through technology.
Nice to Have:
-
Experience in Governance, Risk, Compliance, or related industries.
-
Experience supporting mid-market or enterprise customers.
-
Experience with risk management, analytics, workflow, or other B2B SaaS platforms.
What we’ll give you in return
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:
- Health and Wellness Benefits: 100% paid by us for health, dental and vision from day one.
-
Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
-
Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year
-
Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
-
RRSP: Matching up to 2.5%
-
Flexibility & Trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
-
In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!
-
Compensation – Base salary range of $90,000 - $100,000 CAD plus variable compensation; On-Target Earnings (OTE) tied to expansion revenue growth and retention objectives.
Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at
[email protected]
#LI-Hybrid
