Stallion powers shipping for thousands of Canadian eCommerce businesses. Our enterprise clients are the backbone of that, and as we continue to grow, we're looking for our next Senior Strategic Account Manager to join our dedicated team and further strengthen those relationships.
This is not a support role. You'll own a portfolio of enterprise accounts, act as a trusted advisor, and be directly responsible for the health and growth of your book of business.
Duties
- Own a portfolio of enterprise eCommerce clients as their primary point of contact.
- Build deep relationships with key decision-makers and become a genuine trusted advisor.
- Show up in person. Regular on-site client visits are a core part of this role, not a nice-to-have. You'll develop a real understanding of each client's operations, goals, and challenges by being there.
- Lead meaningful Quarterly Business Reviews. Not deck-reading sessions, real conversations backed by data on performance, shipping trends, transit times, and opportunities to improve. QBRs are your most important touchpoint with each client.
- Identify and act on opportunities to expand each client's use of Stallion's services.
- Collaborate with Operations, Finance, Product, and Customer Service to resolve issues quickly and keep clients informed.
Requirements
- 3+ years in Account Management, Customer Success, Enterprise Sales, or a relationship-focused role.
- Experience managing enterprise or strategic client relationships.
- A track record of conducting impactful business reviews and presenting data-driven insights to clients.
- Comfortable hitting the road for client visits, at a minimum once a quarter per client, with more frequent visits as relationships develop.
- Strong commercial instincts, you can spot growth opportunities within existing accounts.
- Have excellent communication and relationship-building skills.
- Highly organized with strong follow-through.
- Valid Class G Driver's Licence
Why You'll Love Working at Stallion
We believe people do their best work when they're trusted, empowered, and supported. At Stallion, you'll have the autonomy to make an impact while growing alongside a collaborative team that's always looking to improve.
What You'll Earn
Base salary of $80,000 CAD with a performance incentive program of up to $20,000, rewarding you directly for the impact you make on your accounts.
Here's a glimpse of what we offer:
- Flexible Start Times: Start your day anytime between 9:00 AM and 11:00 AM
- Hybrid Work Environment: Collaborate with the team while enjoying flexibility between home and our Mississauga headquarters
- Health Spending Account: Flexible health and wellness coverage that lets you choose what works best for you
- On-Site Gym: Enjoy 24/7 access to our fully equipped in-house gym
- Corporate Mobile Discounts: Exclusive savings on mobile plans for you and your family
- Travel Reimbursement: All client visits covered, including domestic travel across Canada.
- Meaningful Ownership: Your ideas matter. You'll own your accounts, influence how we serve our enterprise clients, and see the direct impact of your work on client retention and growth.
- Professional Growth: Work alongside a collaborative team on real business challenges that help shape how Canada's fastest-growing eCommerce brands ship smarter.
About Stallion
Stallion is a Toronto-based leader in shipping and fulfillment solutions built for eCommerce businesses across Canada and the United States. From small online sellers to enterprise merchants, we help businesses ship smarter through innovative technology, nationwide logistics, and exceptional service.
Today, more than 20,000 businesses trust Stallion, collectively saving over $10 million in shipping costs across 12 million+ parcels.
If you're excited about building relationships that help shape the future of shipping in Canada, we'd love to hear from you.
Equal Opportunity Employer
Stallion is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcomed, respected, and empowered to succeed.
If you require accommodation at any stage of the recruitment or hiring process, please contact [email protected]. We are committed to providing reasonable accommodations in accordance with applicable accessibility legislation.
Pay: $80,000.00 per year
Benefits:
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home
Application question(s):
- The base salary for this role is $80,000 CAD with a performance incentive of up to $20,000. Does this align with your expectations?
- This is a hybrid role based in Mississauga, ON (Mon, Tue, Wed & Fri in-office). Are you able to commute to our Mississauga headquarters?
- This role requires regular client visits. Do you hold a valid Class G Driver's Licence?
- How many years of experience do you have in Account Management, Customer Success, or a similar client-facing role?
- What is your favourite Canadian eCommerce brand?
Work Location: In person
