Customer Service Technician
HN Homes
Ottawa, ON

HN Homes is seeking a Customer Service Technician to join our growing company and assist our Customer Care Team. Previous experience in the residential construction industry is required.


  • Complete the repair of deficiency items listed on Tarion warranty forms after closing
  • Identify and assess construction deficiencies and perform repairs in a timely manner.
  • Ensure proper protection is in place where work is to be undertaken in occupied homes
  • Ensure thorough cleanup is completed where work is to be undertaken in occupied homes
  • Work with direct supervisor at designated times to review completed work and work to be assigned in the future
  • Review service work orders on a proactive and daily basis
  • Develop a constructive and helpful working relationship with homeowners.


  • Minimum 5 years’ experience in the residential construction industry, or experience in the renovations / repairs business.
  • Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
  • Strong interpersonal skills in dealing with the public
  • Comfortable in the use of technology – smartphones, tablets or computers to record, review and communicate information will be considered an asset.
  • Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
  • Must have a valid driver’s license, regular access to a vehicle and provide own tools.

We thank all interested applicants, however, only those under consideration will be contacted.

Job Type: Full-time