FIRST IMPRESSIONS MATTER!! and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us.
If you desire to be a part of a team that has been servicing customers for over 30 years and becoming successful while earning trust in customers? This role is for you. Earn a solid income maintaining our current rental fleet and customers while building new relationships and new customers in the Cambridge, Kitchener, Waterloo Region, Greater Toronto Area and Moncton.
Job Description
- Provide excellent customer relations through phone, email and face-to-face;
- Operates as the direct liaison between staff and customers;
- Provide repair and service quotes to customers;
- Ensure technicians parts ordered and allocated to proper equipment;
- Run daily reports to monitor business functions;
- Work cross-functionally with other departments to facilitate timely repairs;
- Submit warranty claims;
- Monitor and maintain parts inventory;
- Invoice orders as needed
- Re-stocking shelves and store items in an orderly manner so they are easily accessible
- Answering phone with a high level of service and urgency;
- Proactive customer contact and telemarketing;
- Ensuring a high level of support to the Parts and Service Department
- Answer customers request via phone, email, or text
- Before completing phone call update needed information into computer system
- Contact drivers and/or security
- Dispatch service call internally or third-party contractors
- Provided customer with ETA
- Follow up with mechanic
- Schedule pick up or delivery when required
- Complete service request in system
- Contact customer via email when call is completed and suggest any additional repairs
Key Qualifications
- Seek out opportunities to increase part sales;
- Proficient in organization and process fulfillment, attention to detail, and paperwork organization;
- Excellent communication and people skills on both an internal and external level;
- Previous experience working with technicians and in a similar and/or related parts environment;
- The ability to adapt to on-call work schedules; (Some Saturday's on an as needed basis)
- The desire to work effectively within a team environment;
- Physical inventory accuracy and daily cycle counts;
- Prompt ordering from vendors to fulfill customer orders;
- Backorder tracking and recovery;
Job Type: Full-time
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- parts management: 1 year (preferred)
Work Location: In person
