Cargo Customer Service Counter Agent (Full-Time; 14.50 $/hour)
Swissport International Ltd.
Montréal, QC
Cargo Customer Service Counter Agent (Full-Time; 14.50 $/hour)-1914377
Primary Location-North America-CA-Montreal-Pierre Elliott Trudeau International Airport (YUL)
Schedule-Full-time
Unposting Date-Nov 26, 2019, 10:59:00 PM

Organization-Cargo Services

Job Summary

Assist office cargo operation on daily basis.

Job Responsibilities

Prepare airline and customs documentation
Comply with company’s Standard Operating Procedures (SOP) and policies
Ensure paperwork is prepared timely and accurately
Make sure paperwork related to the cargo is correct before release
Assure proper compliance with local and international laws and regulations
Follow Dangerous Goods Requirements and Regulations
Comply with other general office duties as assigned
Handle Customer queries, including phone and email

Qualifications and Competencies
High school diploma or GED equivalent
Valid driver's license
Strong oral and written communication skills (French, English)
General office operations skills
Customer focus and quality awareness
Must be able to work flexible working hours ( Monday to Friday; 8:30 am - 4:30pm) + operational overtime
Willing to work in inclement weather conditions
Must be able to obtain and hold all required security clearance and pass national background check

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 68,000 dedicated professionals, serving over 850 client companies at 315 stations in 50 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.