Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Administrator, Document Management Centre
What is the opportunity?
In this role, you will be responsible for determining the appropriate handling of all incoming mail, faxes and courier packages for the assigned business and subsequent processing of the materials. You will specifically be assigned to Shareholder Services which is responsible for maintaining the records for investors of over 90 investment and insurance companies.
What will you do?
Be proficient in recognizing all pension and trade related documentation as it relates to pension / fund processing including but not restricted to: pension refunds, new account set ups, buys/sells/switches/transfers/rollovers/systematic plans, non-financial and estate documentation.
Become familiar with 90+ fund companies in order to assist in the indexing of the incoming documentation.
Recognize, index and push the document out to the workflow tool in a timely and accurate manner, ensuring the processor receives accurate information.
Manage incoming cheques or cheque distribution process
Research, recommend and implement efficiencies which will improve workflow or processes within the team.
As assigned, provide timely and accurate statistical reporting on image and workflow volumes and other statistics.
Work closely with assigned business units to be aware of any changes to the processes which have an impact in the processing and delivery of documents, images or cheques.
What do you need to succeed?
University Degree / College Diploma
1-2 + years Financial industry working experience
Strong organizational and time management skills
Excellent communication skills – written and oral
Knowledge of mutual fund / segregated fund transaction processing
Knowledge of the fund and custody Industry
Experience with Scanning technology
Knowledge of document retention procedures and standards
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
You will join a highly productive and successful team of collaborative people.
You will be given the independence to innovate and improve levels of service.
You will enjoy a broad variety of daily activities and tasks that will leverage and stretch all your talents.
TORONTO, Ontario, Canada
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.