Customer Service Appointment Coordinator
Disbrowe Chevrolet Buick GMC Cadillac Ltd.
St. Thomas, ON

Disbrowe Chevrolet Buick Cadillac GMC is a family owned and operated business in St. Thomas with a modern facility and a great team. We have been serving customers automotive needs in Elgin County since 1923 and we are looking for a part-time service appointment coordinator to add to our Certified Service customer care team. The best team player would possess great customer service and sales expertise. Strong verbal and written communication skills are required for success in this role. The ideal candidate will need to be comfortable working with a computer and talking to a customer on the phone simultaneously to handle customer inquiries and engage customers to reserve quality service appointments. Organized and capable of multi-tasking to prioritize in a fast paced environment to ensure successful accomplishment of daily tasks for optimal customer satisfaction and productivity is required. Previous automotive system knowledge and/or telemarketing sales experience would be desired in this role.

Duties would include:

  • Answer incoming calls, emails and leads from customers to reserve quality service appointments reviewing all customer data and maintenance history
  • Handling customer inquiries and questions and engaging appropriate staff and management to handle concerns as required
  • Interacting by phone, email, text or direct mail with outside customers and/or prospects to reserve appointments for services
  • Conduct active outbound follow-up on prospects, missed appointments, or outstanding quotations to reserve service appointments
  • Track daily tasks to ensure accomplishment of service business development goals

This part-time position reports to the Service Manager working 4 hours per day for a total of 20 hours per week during core service hours. We offer competitive wages with an opportunity for advancement based on performance and business need.

If you are committed to high standards, have a winning attitude and are dedicated to advancing your skills through continuous on the job training and support, please submit your resume Subject: Service Appointment Coordinator to the attention of Service Manager Todd Hope to the email address provided.

Job Type: Part-time

Experience:

  • automotive system: 1 year (Preferred)
  • telemarketing: 1 year (Preferred)

Education:

  • Secondary School (Required)

Location:

  • St. Thomas, ON (Preferred)

Licence:

  • Drivers License G or G2 (Required)

Language:

  • English (Required)