About Springboard Clinic
At Springboard Clinic, we are making an impactful difference in the lives of individuals of all ages living with mental health, learning and attention challenges through our services. We are an innovative mental health clinic with a vision to transform the world’s acceptance of diverse ways of thinking and ensure everyone with ADHD has a chance to become the best they can be.
As a close-knit group of clinicians and administrators, we share a strengths-based philosophy of care that extends to both our clients and our internal community. You can join social events, committees, monthly All Hands, and group meetings to feel connected to your teammates.
If you believe in changing the way the world views neurodiversity, consider joining us on our ambitious growth journey.
About the Role
Working alongside our administrative team and under the supervision of the Manager of Administration, the administrative assistant provides a wide variety of clerical duties within a dynamic team environment. An ideal candidate is ready to roll up their sleeves, work hard, and help to bring forward ideas of innovation within the Care Team. You will be responsible for providing compassionate and enthusiastic patient care while performing various tasks such as: managing incoming phone calls and emails, scheduling, billing, creating insurance receipts, managing wait lists, and other general administrative tasks.
Working as a liaison between clients and other team members (coaches, doctors, psychologists, etc.), you ensure processes and services run smoothly and meet the standards of quality care, in a timely manner.
Please note, this role is not remote but rather will be in person, working on site at the Clinic's Oakville location.
Responsibilities
- Greet clients on-site and check them in
- Manage a high volume of emails and phone calls from current/potential clients and stakeholders
- Redirect calls and messages to appropriate staff members: internal messaging and/or follow up with clients/staff
- Coordinate appointment bookings across multiple clinician calendars
- Assessment coordination: sending questionnaires, confirmation emails, appointment follow up
- Work closely with the Intake team to manage new client inquiries, including scheduling calls and sending informational emails
- Process payments and create insurance receipts: deposits, assessment fees, missed appointments, coaching/psychotherapy sessions
- Follow up with clients about a variety of topics, including outstanding invoices, pending referrals, incomplete documentation
- With consent, communicate with external stakeholders surrounding sensitive and confidential client information
- Value confidentiality and privacy when dealing with patients and patient information
- Ensure timely and accurate data entry pertaining to client account and billing information
Required Skills
- Minimum undergraduate degree and/or certificate in administration (psychology/health administrative fields preferred)
- Minimum 2-3 years of administrative experience; previous experience working in a health care environment is strongly preferred
- Excellent organizational and time management skills
- Well-developed interpersonal communication skills – polite, patient, and respectful communication
- Forward thinking/Good problem-solving skills
- Experience multitasking in a high-paced environment
- Passion for customer service and care
- Great consideration for company policies and procedures
- Conscientious and detail-oriented
- Can work efficiently independently as well as collaboratively with a team
- Proficient in MS Office and capable of learning new technology platforms in a time-sensitive manner
We are dedicated to your professional happiness:
We celebrate your successes and support you during life events. Just as we work to empower our clients, we want you to feel driven and happy in your role. We’re invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits, including:
- Wellness Program
- Team Socials
- Golden Moment Rituals
Springboard Clinic is an equal opportunity employer. We strive to ensure that equity, diversity and inclusion are embedded into all aspects of our clinic’s culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but we all share the same goal of providing and receiving high-quality client care. You are welcome here.
Other Role Information
- Job Type: Part-Time
- Work Days: Weekdays
- Reporting Manager: Manager of Administration
- Location: In Person in Oakville, on Oak Park Blvd
- Start Date: February 2025
- Salary: Hourly, commensurate with experience
How to Apply
To be considered for this role, please follow the application prompts within Indeed. Only successful candidates will be contacted for an interview.
Job Type: Part-time
Expected hours: 18 per week
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Experience:
- administrative assistant: 2 years (required)
Work Location: In person
Application deadline: 2024-11-12
Expected start date: 2025-02-03
