Job description
Position Description: Customer Service & Service Coordinator (Sales Support & Accounts Receivable)
About us
Conval-Aid Inc is a home healthcare retail store. We sell, rent, and service a broad range of medical equipment. This equipment includes wheelchairs, walkers, bathroom safety equipment, incontinence and ostomy supplies.
This position is or a self-motivated individual who enjoys a fast-paced environment and the opportunity to carry out a wide variety of tasks. Our ideal candidate must have strong organizational skills, be detail oriented, be able to multitask, and have the ability to work in a team-oriented environment as well as on their own.
About the position/benefits
- Salary $24.00 - $25.00 /hour
- Full time, Monday to Friday, 9:00AM – 4:00 PM
- Life/Disability/Health Insurance
- Optional dental insurance
- 2 weeks paid vacation (starts after probation period)
Key Responsibilities
Service Coordinator
- Act as the primary point of contact for service inquiries, providing customers with information on service options, timelines and pricing
- Coordinate service requests, customer communications, and assist with technician scheduling
- Maintain ongoing communication with customers regarding service status, appointments, parts availability, and completion timelines
- Assist with service quotes, funding applications, and related documentation as required
- Support technicians by ensuring they receive complete and accurate job information prior to service calls and by obtaining customer approvals and payments as required
Customer Service
- Answer incoming phone calls and customer inquiries
- Assist walk-in clients in-store
- Process orders and prepare deliveries
- Generate quotes and follow up on customer requests
Accounts Receivable/Sales Support
- Generate invoices and reinvoice monthly rental clients
- Support sales representatives by obtaining payment before and during the sales cycle
- Perform collections activities, including follow-up calls and emails on overdue accounts
- Assist with preparing monthly statements as required
Ideal Candidate Profile
- Customer service experience
- Comfortable discussing payments and collections
- Strong organization skills, time management and prioritization
- Experience with invoicing, AR, bookkeeping
- Experience with coordinating multiple schedules
- Compassionate and comfortable assisting seniors, and the disabled
- Experience with Excel/creation of reports an asset
- Bilingual – French/English
- Proficiency in Microsoft Office (Excel, Outlook, Word) ; accounting software experience is an asset
Pay: $24.00-$25.00 per hour
Benefits:
- Company events
- Disability insurance
- Life insurance
- On-site parking
Work Location: In person
