Coordinator,
Belleville Senators Hockey Club
Belleville, ON
Belleville Senators Hockey Club (AHL)

Job Title: Ticket Operations Coordinator
Position Type: Full time
Company: Belleville Senators Hockey Club (AHL Affiliate of Ottawa Senators)
Location: Belleville, Ontario
Duration: N/A
Required Documents: Resume and Cover Letter

Cover Letter Address: Belleville Senators Hockey Club 265 Cannifton Road, Belleville, ON, K8N4V8
How to Apply: Email directly to jobs@bellevillesens.com

PRIMARY OBJECTIVE:
The Ticket Operations Coordinator, reporting to the Senior Manager, Operations, performs
essential support duties for the department and is responsible for ensuring that the team’s ticket
operations are properly delivered.

The role of the Ticket Operations Coordinator is to help put the department staff in the best
position to consistently exceed the expectations of the Belleville Senators’ guests.

A commitment to outstanding customer satisfaction will be achieved through proper planning,
coordinating, organizing, and monitoring all responsibilities under his or her assignment.

RESPONSIBILITIES:
  • Demonstrates alignment with the company’s vision, mission and core values each day
  • Utilizing the ticketing systems (Host, PCI, Archtics), the coordinator provides overall
operational support in the fulfillment of ticketing sales
  • Oversee the timely and accurate building and processing of Belleville Senators Hockey
Club ticket sales as well as other events
  • Building all events and packages on TM.ca
  • Responsible for ticket inventory management as directed by the Senior Manager or other
members of the senior management team
  • Daily cashier reconciliation, responsible for event settlements and financial reporting
  • Assist Senior Manager with coordination of the scheduling and positioning process to
ensure
that staffing levels are adequate and properly maintained during peak processing periods

  • Assist Senior Manager with hire, conduct orientation, basic training or specialized event
training

  • Inform, update and train Box Office staff on sale of any ticket package or event changes
  • Assist Senior Manager to ensure payroll is processed accurately for each day
  • Understanding of technical components in Box Office and Ticketmaster Hardware:
Scanners, debit machines, terminals, ticket printers

QUALIFICATIONS & CHARACTER TRAITS:The ideal candidate will possess the following competencies:
  • University degree or College diploma in business administration or similar
  • 2-3 years Box Office experience with a sport franchise preferred; experience with
Ticketmaster is a requirement. Applicants without this experience will not be considered.
  • Financial Reporting: Must be accurate with revenue tracking, cash handling and
reconciliation
  • Proficient with Microsoft Office, especially Excel
  • Proficient oral and written communication skills
  • Excellent problem solving, and conflict resolution skills
  • Able to work under pressure and meet tight deadlines
  • Excellent customer service skills
  • Multi-tasking and high level of organization
  • Team player
  • This job is a salaried position and will require availability outside of typical business
hours, including evenings, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.

To apply please send your cover letter, resume and available start date to
jobs@bellevillesens.com and include the position of Ticket Operations Coordinator in your
cover letter. Job will remain open until filled.

The Belleville Senators are an equal rights employer that is committed to accessibility and meeting
the needs of all individuals. Please make us aware of any need for accommodation.