The successful candidate will be responsible for servicing Uninterruptible Power Supply (UPS) systems, batteries, and other Eaton electronic products in low-voltage environments (600V and below) at customer sites. The service territory is primarily the Quebec City area, with occasional travel throughout eastern Canada.
Whether working from customer sites, or the service office in Vanier, Quebec, or from a home office, you will provide highly visible, customer-focused technical service and support.
What You’ll Do:
- Perform preventive and emergency maintenance and installations as part of a 24/7 on-call regional rotation.
- Perform maintenance and repairs at customer sites and in-house as required.
- Provide customers with technical support regarding equipment operation and maintenance.
- Serve as the primary customer contact for technical and service-related issues.
- Contribute to a diverse and inclusive workplace where different perspectives strengthen both individuals and the organization.
What We’re Looking For:
- Diploma of Vocational Studies (DEP) or College Diploma (DEC) in Electrical Engineering Technology or Electrical Engineering.
- Minimum of one (1) year of experience in power electronics, preferably with UPS systems or battery technologies.
- Bilingual in French and English (technical English required).
- No relocation assistance is available. Candidates must live within 80 km of Quebec City.
- Must be legally authorized to work in Canada without current or future employer sponsorship.
- Must possess and maintain a valid, unrestricted driver’s license.
- Must be able to travel to the United States for product and safety training when required.
Preferred Qualifications
- Ability to interpret electrical drawings, perform technical calculations, and use precision diagnostic instruments.
- Strong understanding of field products and processes before working independently.
- Good knowledge of:
- Single-phase and three-phase electrical systems
- Analog and digital electronic circuit theory
- Microprocessor controls and programming
- Basic understanding of:
- Network functionality
- Sealed and flooded battery technologies
- Proficiency with testing equipment and related software.
- Adherence to all published WSG safety standards.
Desired Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Effective time management and organizational skills.
- Strong analytical and complex problem-solving abilities.
- Intermediate to advanced proficiency with Microsoft Office.
- Project management and prioritization skills.
- Knowledge of safe work practices when working with electrical and electronic equipment.
- Understanding of Eaton’s electrical, electronic, and mechanical products, as well as competing products.
- Ability to build long-term customer relationships while representing Eaton professionally and ensuring customer satisfaction.
Additional Information
Please note that this position is subject to a Drug and Alcohol Policy. Under this policy, candidates may be required to undergo drug and alcohol testing under the conditions outlined therein.
All positions may require both video and in-person interviews as part of the hiring process. Candidates will be evaluated based on job-related qualifications, and their privacy and data security rights will be protected in accordance with applicable legislation.
Why is This a Great Opportunity!
Become a key member of a world-class service organization experiencing continuous growth.
Work for a company where health and safety are the highest priorities. Company provides technicians with comprehensive training, tools, and personal protective equipment (PPE).
Career advancement opportunities through a defined technical career path as well as broader opportunities.
Access to a strong internal support network, including 24/7 customer service, technical, and factory support.
Ongoing hands-on training at a world-class training facility, along with field mentoring.
Competitive compensation and benefits package including:
- Pension plan
- Medical and dental insurance
- Tuition reimbursement
- Paid vacation and holidays
Company-provided tools including:
- Company vehicle
- Laptop
- Service tools
- Testing equipment/meters
- Smartphone
Pay: $66,000.00-$87,000.00 per year
Application question(s):
- Enter your email
- Available time for call
Experience:
- power electronics in UPS systems or battery technologies.: 3 years (required)
Language:
Work Location: On the road
