An exciting opportunity to join an excellent organization as the Housing Receptionist-Administrator.
Community Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham Region for 50 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front line social service programs.
The Housing Receptionist-Administrator is the first point of contact to both Housing and CDCD clients seeking assistance and providing administrative support to the Housing team in a professional and courteous manner.
This position will be welcoming and ensuring a positive experience, whether the interaction occurs in person, over the telephone, email or via video conferencing. As a brand ambassador for the agency, the successful incumbent will be the first touch point to greet clients and visitors.
Duties and Responsibilities
- Assess client needs and divert calls/walk-ins to the appropriate staff and program on a timely basis
- Respond to public inquiries with a client centered approach and provide general information regarding available programs
- Receive, direct and relay telephone, emails and fax messages
- Oversee pick-up and delivery of mail
- Receive and dispatch packages including directing invoices to the finance team
- Provide administrative support to the Housing Team Leads, Management and Housing team such as managing Housing Team Staples supply order
- Provide support to the Housing Intake Worker in receiving and logging new HSP applications when required and sending out HSP applications through e-mail to clients when needed.
- When required share referral services with clients and liaise with the different service providers (i.e. Brain Injury Association of Canada, John Howard Society, Muslim Welfare Centre, Social Services, etc.)
- Assist in the planning and preparation of Housing meetings, conferences and conference telephone calls
- Prepare minutes for Housing team meetings
- Responsible for managing any maintenance service requirements for the fax/photocopier to ensure they are operational
- Ensure that the fax, photocopier and printers are stocked well with paper, toner cartridges, staples, etc. and when there is a shortage of the items, to liaise with the different service providers and place orders as and when required
- Maintain a safe and clean reception area by complying with procedures, rules and regulations
- Participate in promoting a positive workplace culture through committee membership and agency activities
- Other duties as assigned by the Housing Manager or Housing Team Leads
- Professional and polished demeanor, with excellent communication skills
- Strong work ethic, integrity and ability to instill trust
- Immaculate attention to detail and takes personal pride in work performed.
- Must have a high level of integrity and ability to work with confidential and sensitive information
- Maintains flexibility and performs under pressure with tight deadlines.
- Requires a high degree of initiative and judgment
- Highly motivated, dynamic, proactive and forward-thinking individual with exemplary interpersonal skills
- Team player who is positive, professional and experienced in working with at-risk clients
- Highly organized with strong time management skills and the ability to handle multiple projects concurrently and meet tight deadlines
- Responds to stressful situations in a calm, collected and professional manner
- Demonstrates the ability to deal effectively with a variety of people and resolve conflict when necessary
- Strong decision-making ability and keen attention to detail.
- Demonstrated sensitivity and awareness of cultural diversity issues and promotes an inclusive work environment
- Post-secondary education in Social Services or related area of study
- Sound knowledge and understanding of community and social resources
- Demonstrated ability to work in a fast-paced and team environment
- Experience with Microsoft Office applications, especially Excel
- Data entry experience
- Experience with HIFIS would be an asset
- Related experience dealing with the public
- Exceptional multitasker
- Strong attention to detail
- Ability to handle pressure and difficult situations posed by clients in distress
- Excellent interpersonal communication skills (written and verbal)
- Strong organizational skills
- Compassionate and non-judgmental
- Ability to work in an environment with frequent interruptions
- A team player, ability to work in a compassionate, respectful manner
- A valid Ontario driver’s license (Class G), use of a vehicle and insurance with the ability to work in a variety of settings.
- Successful candidate must provide an acceptable criminal record search prior to commencing employment
- The ability to function effectively in an environment that includes onsite office duties and occasional duties being carried out in a remote setting
- Some evening and/or weekend may be required
- May be required to carry and lift items up to 30 pounds
APPLICATION PROCESS: Applicants are requested to submit their resume and a covering letter stating salary expectation, while outlining their strengths, experience and aptitude to fulfill the position requirements.
CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.
CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.
CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.
As an employer, CDCD has a duty to accommodate at all stages of the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005
Job Type: Full-time
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- What is your salary expectations?
- Social Services: 3 years (preferred)
- HIFIS Database: 3 years (preferred)
- administrative assistant: 3 years (preferred)
- receptionist: 3 years (preferred)