Job Summary
We are seeking a dedicated Appliance Service Coordinator to join our dynamic service team. In this role, you will serve as the point of contact for scheduling, coordinating, and tracking appliance repair and maintenance services. Your responsibilities will include managing communication between customers, technicians, and suppliers to ensure timely and efficient service delivery. The ideal candidate will possess strong organizational skills, excellent communication abilities, and proficiency with various management systems to support seamless operations. This position offers an opportunity to contribute to a customer-focused environment while utilizing your expertise in logistics and data management.
Responsibilities
- Coordinate service appointments by scheduling technician visits based on customer needs and technician availability.
- Maintain accurate records of service requests, appointments, and parts.
- Communicate effectively with customers via multi-line phone systems and e-mails, providing clear information regarding appointment times, service updates, and follow-up procedures.
- Review reports and submit quotations and/or warranty claims to various clients
- Manage shipping and receiving processes for appliance parts and accessories, ensuring proper documentation and timely delivery.
- Collaborate with supply chain teams to track freight movement, manage inventory levels, and optimize logistics related to appliance repairs.
- Analyze service data to identify trends, improve scheduling efficiency, and enhance overall customer satisfaction.
- Assist in coordinating third-party logistics (3PL) providers when necessary to ensure smooth transportation workflows.
- Use analysis skills to evaluate operational performance metrics and recommend process improvements.
Experience
- Experience with appliance servicing and familiar with technical terms and components.
- Strong data entry skills combined with attention to detail in maintaining accurate records.
- Excellent communication skills with the ability to interact professionally via phone and written correspondence.
- Knowledge of freight processes, shipping & receiving procedures, and inventory management practices.
- Ability to analyze operational data effectively to support continuous improvement initiatives.
- Prior experience working with multi-line phone systems and providing exceptional customer service is preferred.
This role is integral in ensuring efficient appliance repair operations through effective coordination, communication, and logistics management. We invite motivated candidates who thrive in a fast-paced environment committed to excellence in customer service.
Pay: $22.00-$28.00 per hour
Expected hours: 15.0 – 37.5 per week
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
