Branch Manager/Territory Manager
Ultramar Ltd
Brechin, ON
Bluewave Energy is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customer, colleagues and communities further, faster.

Position Title: Territory Manager

Team and Location: Brechin/Bracebridge, Ontario - Commercial Fuels

Position Summary:
Reporting to the Regional Operations Manager, the Territory Manager will oversee multiple branch locations (3-5) and will be responsible for ensuring safe operations and deliveries of all sites; attaining the KPIs for operating efficiency; managing OPEX for the territory and ensuring customer expectations are met or exceeded.

The successful candidate will be a strong communicator, an ideal team player, and have a desire to drive continuous improvement in safety, team performance & engagement, customer service, and productivity improvement.

Safe and Reliable Operations:
A leader in Safety within the territory ensuring the highest safety standards are being met for all branches
Ensures all drivers are following proper safety procedures and ensures training is provided should it be required
Conducts site inspections and workplace observations regularly to ensure compliance
Is up to date on safety and regulatory standards within the territory to ensure compliance with regulatory agencies
Ensures safe operations in all branch/bulk plant and cardlock locations in the territory

Operating Efficiently

Responsible for territory OPEX budget and reducing OPEX wherever possible
Working with the Logistics Manager in the ROC the Territory Manager will ensure routing efficiencies are optimal
Responsible for meeting the KPIs for efficiency in the areas of delivery and maintenance of trucks and bulk facilities in the territory. (Operating Ratio)
Maintains all sites (branches/cardlocks) are up to Parkland standards. Responsible for maintenance of sites as required

Customer Service:
Responsible for customer profitability within the territory
Works with sales team to help win business while continuing to operate efficiently.
Responsible for the customer relationship and ensuring customers are receiving excellent on time service
Owns the NPS scores to ensure the highest customer satisfaction
Deals with customer issues and resolves customer complaints when they arise

Performance Management:
Promotes Parkland Values and BOLD behaviours within the territory
Ensures Operations Supervisors/Managers in the Branches are supported and well trained
Sets/manages KPIs and AIP objectives for all employees in the territory
Responsible for setting staffing levels at the branches
Provides product knowledge support for the branches as required

Qualifications and Skills:
University degree and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales
Industry knowledge relating to fuel distribution desired.
Excellent communication, organizational, and analytical skills
Ability to handle conflict and de-escalate issues quickly and effectively
Understanding of transportation compliance
Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary

We Offer:
Participation in Parkland Pledge, an employee-driven charitable giving program.
Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
A share in our success through the Employee Share Purchase Plan and 100% company matching.
Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
In-house learning and development opportunities, leadership training, international opportunities.
An employee referral program – earn up to $2000 for your referral.
A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.
Discount Programs and Educational Scholarship Programs for family members.

Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

We thank all candidates in advance for their interest, however only those being considered will be contacted.

Parkland Fuel Corporation is committed to the principles of Employment Equity.

We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Fuel Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.