As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.
Your Responsibilities and Deliverables:
Project Delivery (90%)
You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations, this includes:
Educating customers on what’s required for successful implementations
Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
Controlling and communicating project scope, schedule, budget, and risk to customers and management
Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”
Gathering and documenting customer functional and technical requirements
Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)
Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
Presales Support (5%)
You’ll collaborate with Sales and lead presales activities with customers that result in a common understanding of project success factors, scope of work, and cost of the required Services.
Product Management (5%)
You’ll establish a communication channel with Product Management to share market feedback and gain insight into the product roadmap to share across the team.
Measures of success: customer feedback (references, NPS, upsell), utilization and peer feedback
5+ years of prior experience in delivering enterprise off-the-shelf software or risk management solutions
Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
Experience within Enterprise Risk Management, Audit or Compliance is an asset
About Us: Resolver
Resolver is one of Canada's top 10 Great Workplaces. Culture isn't something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us.
Team: we have smart, talented and curious people you'll work with and learn from. We collaborate a lot too, which means bonus points for people who love cross-functional learning.
Impact: we solve complex challenges for some of the world's most recognized organizations. Our customers use our software to help reduce the frequency and severity of negative events to protect people, product and organizational success. What we do matters.
Professional development: we have an external learning budget to help you grow and develop. We also have great online learning internally for you to tap in to.
It's a Scale-up: what does that even mean? We have the best elements of a start-up blended with the stability and process design of an enterprise. There is still a lot of white space though, so people to take initiative to help us get better!
Vacation: it's open, which means we don't worry about an accrual clock. Unlimited vacation has been called a bit of scam, so we'll tell you that most Resolverites enjoy between 3-4 weeks off a year.
Parental leave: best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth Moms.
Great benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
Office perks: coffee/tea/lattes…snacks and more. Ping-pong, games night, beer o'clock, chess, Switch, foodie bake-offs, and salad days are great ways for people to come together. Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates!
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at firstname.lastname@example.org