At Duliban Insurance, our values of honesty, integrity, and hard work guide everything we do—from our innovative approach to insurance to our commitment to the communities we serve. We strive for excellence while staying true to our local roots. Duliban Insurance Brokers is an award-winning, third-generation brokerage and a divisional brokerage of The McDougall Insurance Group. Consistently recognized as a top insurance workplace, we are proud of the reputation we've built for both exceptional client service and a strong team culture. With offices across Niagara and Haldimand, our team is dedicated to helping clients find simple, affordable solutions for their auto, home, business, and farm insurance needs. Become a valued member of the Duliban Dream Team and work alongside dedicated, motivated individuals who are passionate about serving our clients and communities.
Job Title: Farm and Commercial Customer Service Professional
Department: Sales and Commercial Lines
Reports To: Sales and Commercial Lines Manager and Team Lead
Compensation Range: $45,000 - $55,000
Hours of Work: Monday to Friday, 8:30am to 4:30pm (37.5 per week)
Work Location: Fonthill, Ontario, Canada
Position Type: Permanent, Full-Time
Vacancy Status: Existing
As a Farm & Commercial CSP, you will provide exceptional service to a diverse portfolio of farm and commercial insurance clients, including small businesses, contractors, retailers, hospitality, agribusiness, and other commercial accounts. In addition to servicing client policies and inquiries, you will support specialized programs, assist with small business and event servicing, and collaborate with the team to deliver a seamless client experience.
Primary Responsibilities
- Oversee the service, renewals, and inquiries for small event and league policies.
- Provide program management support, ensuring compliance with service standards and operational processes.
- Handle Certificates of Insurance (COI) requests for small business clients in a timely and accurate manner.
- Manage aspects of DIBL programs, including current future program offerings.
- Act as a rover, providing coverage for team members during vacations and absences to maintain seamless client service.
- Collaborate with team members and leadership to ensure consistency, efficiency, and client satisfaction across all assigned responsibilities.
Required Skills and Qualifications
- Demonstrates a high degree of professionalism and integrity, with effective communication skills
- Works well within a team and independently
- Embodies great people skills to support overall team performance - patient, enthusiastic, and dedicated professional who leads by example
- Is detail oriented, organized and accurate
- Proficiency with brokerage management systems (BMS), CRM platforms, and other industry-related technology
- Minimum 1-3 years of insurance industry experience, preferably in Commercial Lines
- Active RIBO license in good standing
RIBO
RIBO stands for the Registered Insurance Brokers of Ontario. RIBO regulates the licensing, professional competence, ethical conduct and insurance related financial obligations of all independent general insurance brokers in the province of Ontario. To learn more please visit https://www.ribo.com/
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage
- Health Spending Account (HSA)
- RRSP and DPSP programs
- Paid personal days
- Competitive vacation entitlement
- Paid time to volunteer in the community
- Ongoing training and professional development opportunities
Accommodation
Duliban Insurance Brokers Ltd. is committed to providing accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
Artificial Intelligence (AI) Hiring Disclosure
Duliban Insurance Brokers Ltd. does not use artificial intelligence (AI) to screen, assess, or select applicants for employment. Every application and resume is reviewed by a member of our hiring team.
Equal Opportunity Employer
Duliban Insurance Brokers Ltd. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a respectful, inclusive workplace where equal employment opportunities are available to all applicants and team members.
