Mental Health Worker
Island Community Mental Health
Victoria, BC

Position: Mental Health Worker

Program: McCauley Lodge

Bargaining Unit: HEU

Benchmark Title: Support Worker 1 (81501)

Status: Casual

In accordance with the vision, purpose and values of Island Community Mental Health, client and staff safety is a priority and responsibility shared by everyone at ICMH, as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

This position assists adults with mental health & substance use issues to live successfully in the community by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. This is a 24 hour residential care program.


  • Using evidence based practices, motivational interviewing, demonstration, modeling and other recognized PSR techniques, and in accordance with established care plans, assists clients to live independently in the community by supporting the development of skills in the following areas:
  • Personal hygiene
  • Housekeeping
  • Meal planning and preparation
  • Meeting financial obligations and budgeting
  • Making and keeping appointments
  • Interpersonal skills
  • Meaningful activity including volunteering, employment, education
  • Assists client to integrate successfully into the community by identifying available social, economic, recreational, and educational services and resources in the community that will meet clients' needs and support their growth and recovery. Provide clients with related information and support clients to access identified resources as part of a recovery oriented care plan.
  • Accompany clients on outings such as appointments, shopping and leisure activities. Provide training and support to assist clients to undertake these activities independently.
  • Complies with the policies for medication administration and storage..
  • Provide feedback and input regarding clients' needs, performance and progress.
  • Completes and maintains related records and documentation such as statistics, progress reports, and daily logs. Clearly identifies client progress in achieving goals.
  • Receives client feedback, inquiries and complaints, and responds as required.
  • Adheres to all licensing and accreditation standards
  • Other duties as assigned.


Typical Education, Training and Experience:

  • Certificate in Community Social Service- Mental Health and Addictions or Health Care Aide
  • Class V BC Driver's License
  • Certificates in CPR, First Aid, Basics of Medication, Food Safe
  • Clear Criminal Record Check (Solicitor General) and TB test
  • Recent, related experience of one year, or an equivalent combination of education, training and experience; or other Qualifications determined to be reasonable and relevant to the level of work.

Typical Skills and Abilities:

  • Knowledge of Psycho-Social Rehabilitation and Recovery
  • Ability to observe and recognize changes in clients
  • Ability to establish and maintain rapport with clients
  • Ability to motivate clients to improve their independence and learn new skills
  • Ability to demonstrate and coach clients in home and life management skills
  • Ability to analyze and resolve problems
  • Conflict Resolution and Crisis Intervention skills
  • Basic Computer skills
  • Physical ability to carry out the duties of the position
  • Ability to work independently and in cooperation with others
  • Ability to communicate effectively, both verbally and in writing
  • Ability to organize and prioritize

Job Type: Casual


  • mental health: 1 year (Preferred)