Student Engagement Officer
University of Waterloo
Waterloo, ON
Term: 4 months

To provide direction and implementation of the Faculty of Arts’ student engagement and retention initiatives. The incumbent liaises with undergraduate student advisors, student leaders, and other university staff, to support an environment that helps Arts students flourish. Strategic advice is provided to student leaders, Arts faculty and staff, based on research and survey results on orientation and student transition activities. Initiates and supports events that contribute to positive student experiences, equips students with information, and increases the likelihood that students will complete their studies in the normal timeframe and manner.

Responsible for developing initiatives that facilitate the successful transition of incoming Arts students to university life

Serves as the Orientation Advisor (OA) for Arts students on the Federation Orientation Committee (FOC)
Attends regular meetings with the other campus OAs from the Student Success Office (SSO), Federation of Students, and other faculties
Responsible for student transition and orientation planning and implementation, including hiring and supervising up to five student committee members (FOC) and overseeing the selection of up to 200
student leader positions, providing direction in the areas of training, evaluation, program management and recognition. Ensure ongoing leadership and personal development for student leaders
Co-chairs a small number of meetings of the entire FOC team with other OAs
Attends or monitors all Arts Orientation Week events along with the Arts FOC members to ensure proper execution and safe conditions
Contributes to the overall management and supervision of Orientation Week events across campus with the OA team
Evaluate Arts Orientation program annually, provide recommendations and strategic direction to the Faculty and campus partners
In partnership with SSO, direct and implement Arts 101, a one-day Waterloo transition experience during the spring term for newly confirmed students, their parents, and family
Organizes and co-ordinates the Faculty’s participation in transition events (Orientation Week, Arts 101) and ensures proper representation from Arts academic advisors, faculty, staff, Associate Deans, and Dean
Works with Internal Transfer Advisor to ensure all internal transfer students receive a proper orientation to Arts and ongoing appropriate support
Engages the Associate Dean, Undergraduate Students for advice and contributions for LivingLearning and New Student Transition
Collaborates with the Arts Recruitment Co-ordinator on transitioning students from recruitment relationship to post-confirmation initiatives
Documents and investigates negative incidents involving first-year students and orientation leaders, when required
Responsible for managing, collaborating, advising, and consulting regarding Arts student engagement initiatives

Coordinates the development and promotion of programs and services aimed at enhancing the student experience while ensuring effective implementation of the Faculty’s strategic initiatives
Collaborates with advisors for the development and co-ordination of year one electronic outreach activities, including, but not limited to, advisement sessions, Declare a Major initiatives, student surveys, and SmARTSpace
Support Arts advising team with at-risk student initiatives by informing faculty and staff of resources available to support student success
Provide relevant data to Arts Recruitment Team on student engagement and participate in recruitment events where appropriate (Ontario Universities’ Fair (OUF), Fall Open House, March Break Open House, and You @ Waterloo Day)
Leads and executes Arts’ peer mentor selection, oversight, and programming, as appropriate to the program’s implementation
Acquires and analyzes research data to inform the Faculty’s undergraduate initiatives and to inform the ongoing development and evaluation of the Faculty’s transition, retention, and engagement plan
Manages the Engagement, Orientation, and Community Building function budgets (approximately $50,000 in total) to ensure that efficient and economical purchasing and record-keeping occurs relative to student engagement functions
Monitors and reports regularly on student engagement initiatives; provides end-of-term statistics so that initiatives may be assessed for effectiveness
Administers all phases of the Arts Valedictorian selection process
Acts as the Faculty liaison for Arts’ Living-Learning Communities in partnership with the Arts and Business and GBDA advisors
Implement and maintain student communication plan in the Faculty of Arts
Responsible for engaging, promoting, and liaising with student groups in Arts

Assess and provide Faculty endorsement for student-held events
Acts as primary Faculty liaison to the Arts Student Union (ASU) and other student groups in Arts for matters related to student engagement and success, providing guidance, budgetary and operational advice and overall support
Recruit, hire, train and manage the Arts Community Engagement (ACE) Team including the expansion of peer-to-peer connections and networks in Arts
Develop and engage students in extra-curricular activities that promote intellectual, personal, and professional development. Such support may include, but is not limited to:

Liaise with Co-operative Education and the Centre for Career Action in promoting high quality career advising to Arts students, as well as providing information on careers, professional and graduate schools, and navigating the co-operative education experience at Waterloo
Promote and facilitate student access to instructors, administrators and advisory staff (Faculty of Arts), campus resources (e.g., Registrar’s Office, AccessAbility, Counselling Services, Health Services, Campus Wellness, Centre for Career Action, Housing, and Student Success Office), and student success initiatives
Liaise with the Student Success Office to provide high quality skill development workshops and resources for Arts students
Collaborate with Arts Alumni Officer for the co-ordination of Grad Class Send-Off
Assist with the co-ordination, planning, and implementation of student engagement events
Recruit and coordinate student volunteers for faculty events and committees

University degree or equivalent education and experience
Student event planning experience required
Experience working with diverse student groups in an academic setting
Experience mentoring and providing guidance to student leaders is essential
Familiarity with the needs and concerns of students and commitment to student engagement and success
Experience with MS Office (Word, Excel, Powerpoint), Quest, web management software, SharePoint and LEARN
Experience and knowledge of research/survey best practices
Event and/or program/project management experience is an asset
Must be confident, organized and an accomplished problem-solver
Excellent communication (oral and written), interpersonal, report-writing, organizational, research, and analytical skills
Proven ability to manage a large volume of work, conflicting priorities, and deadlines; excellent time management skills
Excellent diplomacy, tact, good judgment skills when interacting with students, staff, and faculty
Demonstrated ability to work independently and as a team member, in a fast-paced environment
Minimal travel
Participation in numerous evening and weekend events, with significant additional hours in late August and early September for Orientation events