Be Part of Revery Toronto Downtown, Canada’s second Curio Collection by Hilton.
Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies that strives to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.
Welcome to Revery, Toronto’s first Curio Collection by Hilton. Curio Collection is a global lifestyle brand with one-of-a-kind hotels. With world-class theatre, music, and arts attractions within a short walk, we promise your curiosity will be piqued.
Revery’s Curio Collection by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design with sharp connectivity to the neighbourhood it calls home. Revery is located in Toronto’s Entertainment District with 224 cinematic-themed rooms, multiple event spaces, a French-inspired Restaurant and an all-day lobby bar, adjacent to its box-office-themed reception. Revery opened in June 2024 and has been building its reputation as an exclusive and sought-after hotel in downtown Toronto, Canada.
JOB OVERVIEW
Performs general clerical and administrative duties to fulfill the needs of the Sales, Catering & Events Department. Responsible for selling designated group market segments.
DUTIES AND RESPONSIBILITIES
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Handle all incoming inquiries related to the SMERF/Wedding/Tour markets.
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Provide quotes and contracts for SMERF/Weddings/Tour markets.
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Handle all administrative functions of the Hotel sales and catering office as directed by the
Director of Sales and Marketing and General Manager. -
Respond to client calls and special requests
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Detailing and preparing BEOs and group resumes. Regularly follow up with clients and maintain accurate and updated information.
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Daily usage and maintenance of the Delphi sales and catering system
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Coordinate all aspects of site inspections with Operations and Sales
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Prepare sales kits and maintain collateral supplies.
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Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments, such as VIP amenities, special requests, or other service needs or special handling.
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Handle walk-in inquiries and or site inspections for SMERF/Wedding/Tour markets
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Direct sales inquiries to the appropriate sales manager.
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Maintain and coordinate sales programs and procedures (i.e., create flyers/fact sheets)
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Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
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Assist Sales managers in organizing FAMs and client events. May coordinate outside vendor services’ needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set-up requirements meet client needs.
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Utilizing the Hilton property management system and Delphi sales and catering systems for all group coordination.
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Assisting DOSM and Easton’s Corporate Social Media team with social media content planning. Responsible for content posting and community management
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Perform other duties as assigned
QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent plus 1 year of experience in a sales office or related field. Some College preferred.
- Sales experience in the SMERF market is an asset.
- Must speak and write fluent English. Other languages preferred.
Other:- Possess strong written, oral communication skills and demonstrate the ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand, and the Company.
- Strong reporting and analytical skills
- Problem-solving, reasoning, organizational skills
- Attention to detail, solutions-oriented, organized
- Strong Microsoft Office skills; knowledge of DELPHI is a bonus
- May be required to work nights, weekends, and/or holidays.
- Knowledge of Hilton systems is a benefit
