About the Role
We're a Shopify Agency looking for a Client Success Lead to own the day-to-day relationship for a portfolio of clients. You'll be the main point of contact from kickoff through launch and beyond, running training sessions, translating client feedback for our technical team, and making sure nothing sits unresolved.
We are a fast growing agency and this role is a stepping stone to Project Coordinator and Project Management roles
What You'll Do
- Own the client relationship day to day across multiple concurrent accounts
- Run client training sessions and write up meeting recaps with clear action items on both sides
- Own app setup and configuration, weighted heavily as projects near launch
- Triage and manage client QA feedback, coordinating with the technical team on anything that needs dev input
- Coordinate with the PM on progress, blockers, and priorities across projects
- Manage retainer clients post-launch: monthly reporting and recurring client progress meetings
- Handle client-facing admin: access/permissions requests, invoicing follow-up, scheduling
- Flag risks, delays, or open items before they become problems
What We're Looking For
- 2+ years in a client-facing Shopify/ecommerce support role
- Comfortable working independently inside the Shopify admin (app setup, basic config)
- Strong written communication, you'll be writing recaps and training clients directly
- Fluent written and verbal English (non-negotiable)
- Comfortable managing multiple accounts and competing priorities at once
Logistics
- Reports to: Projects Lead
- Hours 9:00 am - 5:00 pm EST
- Paid Holidays and Annual Leave
- Health Benefits
Pay: From $3,250.00 per month
Benefits:
- Extended health care
- Paid time off
- Work from home
Experience:
- Shopify Client: 2 years (Required)
Work Location: Remote
