Position Summary
The Housekeeping Room Checker is a key leadership position within the Housekeeping Department, responsible for ensuring all guest rooms and public areas meet the hotel's cleanliness, presentation, and brand standards. This role serves as a quality assurance leader by inspecting completed rooms, coaching team members, maintaining productivity, and ensuring an exceptional guest experience. The Room Checker leads by example, promotes a positive team environment, and acts as the Housekeeping Supervisor's delegate in their absence.
Key Responsibilities
Quality Assurance
- Inspect cleaned guest rooms to ensure they meet hotel cleanliness, safety, and presentation standards.
- Verify that all guest amenities, linens, and supplies are properly stocked and displayed.
- Identify deficiencies and communicate corrective actions to Room Attendants.
- Reinspect rooms as needed to ensure standards have been met before releasing rooms for guest occupancy.
- Ensure VIP, special request, and priority rooms are prepared according to hotel requirements.
Leadership & Team Support
- Provide day-to-day leadership, guidance, and support to the housekeeping team.
- Coach, mentor, and assist Room Attendants in improving performance and maintaining quality standards.
- Promote teamwork, professionalism, and positive employee morale.
- Lead by example through professionalism, reliability, and strong work ethic.
- Assist with training new employees and reinforcing departmental procedures and standards.
Operations
- Monitor room status and coordinate with the Front Desk to prioritize room readiness.
- Maintain accurate inspection records and communicate room status updates promptly.
- Assist with inventory control by reporting supply shortages, damaged items, or maintenance concerns.
- Ensure housekeeping carts, storage rooms, and linen areas remain clean, organized, and adequately stocked.
- Respond promptly to guest requests and resolve housekeeping-related concerns in a courteous and professional manner.
Safety & Compliance
- Ensure compliance with hotel policies, health and safety regulations, and housekeeping procedures.
- Report maintenance issues, safety hazards, lost and found items, and security concerns promptly.
- Promote proper handling and use of cleaning chemicals and equipment.
- Maintain confidentiality and respect for guest privacy at all times.
Reporting Relationship
Reports to: Housekeeping Supervisor / Hotel Management
Qualifications
- Previous housekeeping experience required.
- Previous leadership, lead hand, or supervisory experience preferred.
- Strong attention to detail and commitment to cleanliness standards.
- Excellent organizational, communication, and time management skills.
- Ability to motivate, coach, and lead a team in a fast-paced environment.
- Ability to prioritize tasks and make sound decisions independently.
- Basic computer skills and familiarity with hotel property management systems are an asset.
- Ability to stand, walk, bend, lift, and perform physical duties throughout the shift.
Core Competencies
- Leadership
- Accountability
- Attention to Detail
- Teamwork
- Communication
- Problem Solving
- Guest Service Excellence
- Organization and Time Management
- Professionalism
- Adaptability
Join Our Team
If you take pride in delivering exceptional quality, enjoy leading by example, and are passionate about creating outstanding guest experiences, we'd love to hear from you. Join our hospitality team and become part of a workplace that values teamwork, professionalism, respect, and excellence. Together, we create a clean, welcoming, and comfortable environment where both our guests and team members can thrive.
Pay: $18.25 per hour
Benefits:
Work Location: In person
