Position: Patient Clerical Assistant
Status: Temporary Full Time (1) (May 2020-June 2021)
Department: Diagnostic Imaging
Site: Queensway Health Centre
Shifts/Hours of Work: Primarily Monday - Friday (Days)
Posted: March 26, 2020
Internal Deadline: April 2, 2020
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
Maintains a positive working relationship with patients, physicians, peers, visitors and hospital staff.
Interacts with the public to ensure a favorable impression of Trillium Health Partners.
Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance if needed.
Ensures messages/information is communicated to the appropriate person.
Adheres to confidentiality standards as established by the Trillium Health Partners.
Registers patients, confirming/validating patient demographics, insurance (including OHIP) and other required information as required.
Explains hospital/department policy and procedure to patients, visitors and staff as necessary (including infection prevention and control).
Enters patient information and appointments into required databases (ICM, Meditech, MSM), updates appointment and other medical information.
Liaisons with hospitals/clinics/physician’s office in forwarding and retrieving patient records, forms and images.
Determines patient eligibility for OBSP and navigates patients through the program.
Enters chart data into ICMS, including tests results and all information pertaining to patient activity until resolution
Prepare patient packages for future appointments.
Update patient demographic information in ICMS software as required.
Sends abnormal screening reports and diagnostic work-up reports to physician’s offices.
Collects screening outcomes data from abnormal work-up.
Collects and provides reports and films for program evaluation, when required.
Imports patient images into the hospital’s PACS
Scans paperwork into computer system/PACS
Compiles patient’s complete breast record for chart audits
Courier patient information to other sites
Enters OBSP Radiologist canned report into Meditech
Assists with other OBSP related activities, as required.
Closes OBSP cases.
Run basic client data audit, clinical history audit and screening reports
Request and import previous images from outside facilities
Minimum Grade 12 Education
Previous Related or Special Experience Necessary:
Previous clerical experience (preferably in a Medical facility).
Typing speed of 40 WPM (accurate).
Familiarity with computers an asset.
Must have good command of the English language, both oral and written.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.