Mr. Home Group is a GTA-based home improvement company specializing in garage doors, entry doors, windows, and related residential products. We serve homeowners across the Greater Toronto Area and provide product consultation, supply, installation, and after-sales support.
With a focus on product quality, reliable service, and long-term customer relationships, Mr. Home Group continues to grow its residential business and local market presence.
Job Description
Mr. Home Group is looking for a Sales & Marketing Representative to support our residential customer sales and marketing activities.
This is a B2C sales position focused on homeowners and residential customers. The role combines customer service, sales, lead follow-up, quotation preparation, CRM management, basic administrative support, and marketing activities.
The successful candidate will assist customers through phone, email, website inquiries, social media, and showroom visits when applicable. Responsibilities include understanding customer needs, recommending suitable products, arranging consultations or estimates, preparing quotations, following up with leads, and supporting customers throughout the sales process.
A portion of sales opportunities will be generated through company advertising, website inquiries, social media, promotions, and other marketing channels. Candidates are also expected to actively develop additional residential sales opportunities through referrals, personal networks, social media, local community engagement, and other appropriate lead-generation activities.
Key Responsibilities
- Assist residential customers and respond to sales inquiries
- Welcome and assist showroom customers when working on-site
- Answer phone calls, emails, website inquiries, social media messages, and other online inquiries
- Understand customer needs and recommend suitable garage doors, entry doors, windows, and related residential products
- Explain product features, styles, colours, options, pricing, promotions, and installation services
- Arrange consultations, measurements, estimates, and appointments
- Prepare quotations and estimates
- Follow up with company-generated leads, showroom visitors, online inquiries, and previous quotations
- Maintain accurate customer information, lead status, follow-up notes, quotations, and sales records in the CRM
- Support basic order processing and sales administration
- Maintain showroom displays, samples, brochures, promotional materials, and overall presentation when working on-site
- Coordinate customer information with installation, scheduling, warehouse, production, and operations teams
- Generate additional residential leads through referrals, social media, Marketplace, personal networks, and community outreach
- Assist with Facebook, Instagram, Google Business Profile, Marketplace, and other local marketing activities
- Create simple product photos, short videos, and promotional content when required
- Support local promotions, seasonal campaigns, and customer acquisition activities
- Work toward individual sales, lead-generation, and customer-service goals
Qualifications
- Previous experience in sales, customer service, retail sales, inside sales, showroom sales, or a related role
- Strong communication and interpersonal skills
- Comfortable working directly with homeowners and residential customers
- Strong follow-up and customer service skills
- Confident preparing quotations and supporting the sales closing process
- Self-motivated and able to generate new sales opportunities
- Organized and able to manage multiple leads, quotations, appointments, and customer inquiries
- Comfortable working independently and managing customer communication across different channels
- Basic computer, CRM, email, and office software skills
- Basic knowledge of social media and digital marketing
- Experience with Facebook, Instagram, Marketplace, Canva, or Google Business Profile is an asset
- Experience in garage doors, windows, entry doors, home improvement, renovation, construction, or building materials is an asset
- Willingness to learn product specifications, pricing, and technical information
- Professional, reliable, proactive, and customer-focused
Work Arrangement
This role may involve on-site, hybrid, or remote work depending on business needs and role requirements. Candidates should be comfortable supporting showroom customers, company-generated leads, and online inquiries across multiple channels.
What We Offer
- Company-generated residential leads
- Product and sales training
- Marketing and advertising support
- CRM and customer-management tools
- Professional showroom and sales environment
- Opportunity to build your own residential customer base
- Opportunity to grow with an expanding home improvement company
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
Work Location: Hybrid remote in Richmond Hill, ON L4B 1H6
