Bilingual Receptionist – (French/English)
Full-Time/On-Site/Toronto
Make a Difference from the Front Door
Rosalie Hall is an accredited Child and Youth Mental Health Centre in East Toronto. We provide specialized care and treatment services and infant/early childhood mental health interventions focused on the needs of pregnant youth, young parents, their children and families.
Rosalie Hall is looking for a Bilingual Receptionist to join our team. This is more than a traditional reception role. You will help create a warm, respectful, and inclusive first point of connection for young parents and their children, staff and community partners - while providing essential administrative support that helps our programs and services run smoothly.
What You'll Do
Be the welcoming face of Rosalie Hall
- Provide professional, compassionate, and inclusive reception services to clients, visitors, volunteers, staff and community partners.
- Answer and direct incoming calls and respond to inquiries about programs, services, and community resources.
- Support a safe, secure, organized, and welcoming reception environment.
Keep things organized and moving
- Provide day-to-day administrative support including document preparation, data entry, filing, scanning, correspondence, and records management.
- Receive and distribute mail, deliveries, and electronic communications.
- Monitor office supplies, forms, equipment, and administrative resources and coordinate online ordering of program supplies and groceries.
Support the broader organization
- Assist departments and teams with administrative tasks, meetings, special projects, and agency events.
- Support donation-related activities and provide information regarding donations.
- Assist with the distribution and tracking of transportation supports such as bus tickets and transit passes.
- Contribute to internal communications, social media, and community engagement initiatives.
- Support routine French-language communication and assist with French-language materials as required.
- Use technology and creative communication tools to help promote programs, services, resources, and agency initiatives.
What You'll Bring
- Fluency in both French and English, verbally and in writing, is required.
- Exceptional interpersonal and customer service skills with a welcoming, people-focused approach.
- Strong organizational skills with the ability to manage competing priorities while maintaining accuracy and attention to detail.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
- Adaptable and resourceful, with initiative and sound judgement in responding to day-to-day needs.
- The ability to remain calm, respectful and responsive in a busy environment and when individuals may be experiencing stress.
- The ability to work collaboratively as part of a team and independently when required.
- Professionalism and discretion, with a strong commitment to confidentiality and privacy.
- Committed to inclusive service, with an understanding of trauma-informed, anti-oppressive, culturally responsive, and client-centred approaches.
Qualifications
- Minimum one year of reception, customer service, or administrative experience, preferably in a social service, or community-based organization.
- Postsecondary education in Office Administration, Business Administration, or a related field is an asset.
Why Join Rosalie Hall?
We offer a Total Rewards package designed to recognize and support employees both at work and beyond the workplace.
- Annual salary: $50,940 (based on 40 paid hours per week, including a paid lunch break).
- Paid personal, vacation and sick time.
- Membership in a defined benefit pension plan with employer-matched contributions.
- Comprehensive employee benefits.
- Access to ongoing education and development.
- A collaborative, respectful and inclusive workplace.
- Meaningful work supporting young parents, children and families.
Specific eligibility requirements, coverage, and entitlement levels are based on Rosalie Hall policies and applicable employment terms.
Artificial intelligence will not be used to screen, assess or select applicants for this position.
This posting is for an existing vacancy at Rosalie Hall.
Our Commitment to You
Rosalie Hall is committed to fostering a workplace grounded in equity, diversity, inclusion, belonging, respect, and psychological safety. We value diverse perspectives and encourage applications from individuals who reflect the communities we serve.
We are also committed to providing an accessible recruitment process. Accommodations are available upon request throughout the recruitment and selection process.
Pay: $50,940.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- reception, customer service, or administrative: 1 year (required)
- non-profit in the social services sector: 1 year (preferred)
Language:
- Fluency in both French and English, verbally and in writing (required)
Location:
Work Location: In person
