Residential Collector
Irving Oil
Saint John, NB
Job Title

Residential Collector
Job Description

Why Work for Irving Oil?

Because of our people and the good energy they bring to work every day. We are proud of the people who make our company great because they are our most valuable asset. We want to provide our employees with great careers that will help them continuously learn and grow. This means we are always challenging ourselves to be better by providing the right programs and resources needed to help our employees achieve their goals. When our employees are successful, we are successful.

How You’ll Make An Impact

As a Residential Collector, you will manage financial risk for a specific portfolio and perform collections on overdue accounts. This is a 12 month term opportunity.

Here’s How You’ll Do It

Using your high attention to detail, customer service mindset, and ability to multi-task effectively, you will identify and manage credit risk within a specific portfolio. You will balance both inbound and outbound calling using phone, fax, and email to contact customers. You will work with customers to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection, acting as a second line support for credit approvals on residential accounts, and sending daily notifications to customers as appropriate are all part of this role’s responsibilities.

Here’s What You Can Expect From Us

A safety first workplace with a collaborative People Matters culture that is open to new ideas in support of our corporate goals, high standards, and continual strides towards excellence. Our learning culture supports employees in achieving their career goals.

Here’s What We Expect From You

Ability to multi-task and manage time effectively.
Strong decision making and negotiation skills.
Ability to work in a fast-paced environment.
Strong written and verbal communication skills.
Continuous improvement mindset.
Strong customer service skills.
Out of the box thinking.
Strong analytical skills.
Ability to work well with others.
Ability to handle objections and adversity.
Effective collaborator and a team player.
What You’ll Need to Be Successful

Post-secondary education in business or a related field, or equivalent experience.
2+ years of experience working in customer service.
Solid knowledge of MS Office applications.
Preferred Qualifications

2+ years of experience in a credit and collections role.
Bilingualism, written and spoken (French / English) is a definite asset.
Credit designations such as CCP (Certified Credit Professional) an asset.
Financial risk management skills.
Job Requirements - Work Experience

Customer Service
Job Requirements - Education

Diploma/High School Equivalent: Accounting
Location

Saint John, NB